Senior UX Designer - Smart Meter & Exchange Squad

OVO Energy ,
Edinburgh, City of Edinburgh
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Job Description

The OVO Group's mission is to drive progress towards net zero carbon living. We're a collection of companies with a single vision: to power human progress with clean affordable energy for everyone. Find out more here . Where in the world will I be working? Kaluza is the centrepiece of OVO Group's ambition to become the world leader in distributed energy technology. Kaluza is shaping the future: a distributed, consumer-centric energy system that will be the nervous system connecting energy retailers, grid & network operators and consumers to provide clean, affordable energy for everyone. Orion by Kaluza is our flexible software platform which enables energy suppliers to provide a simple, transparent, reliable & ultimately delightful experience to their customers. We build tools and processes which enable suppliers to solve customer problems and help end users better manage their energy at home. What will I be doing? Kaluza's UX community is growing and we're looking for someone to join the team responsible for the experience when a customer decides to exchange their traditional meter for a smart meter. The national roll out of smart meters represents a step change in opportunity for the UK energy landscape. For customers they offer greater convenience and access to timely and accurate information that can drive hugely beneficial outcomes. For the UK energy market as a whole they are a central component in the drive towards net zero carbon living. This team is responsible for the customer smart meter booking journeys as well as all of the internal tooling used by operational teams to ensure seamless and efficient installs. We're building the future of our business and we've a lot to do. You'll work collaboratively with a product manager to write user stories, frame and identify user problems through data analysis and exploratory research. You're comfortable working side-by-side with software engineers, as well as joining up with other UX'ers and product people. You'll carry out research to understand different user groups, create personas and consider information architecture in your design decisions. Your objectives * design and build tools which help our different customer groups understand and take charge of their energy - one of the biggest & most rewarding challenges in our industry * identify key problems in our user journeys and propose how to address them * help your team validate or dismiss the assumptions they've had to make so far * show your team how a rapid and collaborative design process helps focus their efforts * help your product team continuously prioritise work around user feedback You'll define, shape, and deliver live solutions for our customers. And you'll strive to ensure the user experience is consistent, human-centred, and delivers a best-in-industry service. Is this the job for me? First three months * immerse yourself in the energy industry and our market landscape - be curious! * meet our customers, and understand the programme of work * undertake market/competitor research and review the available data * collaborate with other UX'ers on the programme of work * get to know your new team, and connect with our wider research and design community Within six months * develop personas or archetypes around different user groups and situations * create prototypes and design experiments to test concepts * introduce ways for your team to regularly interact with customers and get fast feedback * pair with developers on design and reviews to ensure feasible and accessible solutions * involve everyone in a culture of collaborative research, design, and testing You'll love working with us if you... * have a passion for understanding real people's real problems, and an ability to coach the people you work with not to jump to solutions too quickly * have a critical thinking process and enjoy studying problems to puzzle out the challenges * recognise assumptions (including your own) and seek ways to try and invalidate them * have a diverse and evolving toolbox of methods and techniques for visualising problems, user journeys, and interactions, as well as for developing and testing solutions * are empathetic with colleagues as well as customers, especially when you're communicating research findings, explaining the rationale behind a design, or challenging ways of working * know your strengths, and recognise there's always more to learn from others * embrace agile and iteration, and celebrate learning and change When you join Kaluza, you'll join our OVO-wide community of researchers and designers. UX at OVO means helping teams see their product through the eyes of real people-understanding their context, motivations, and needs-so we can improve things for everyone. We use whatever methods and media best suit the challenge, and inform strategic choices about where improvements could have the greatest impact. We love design workshops , getting people excited about service design , UX critiques , imp

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