Sr Customer Service Assistant

Resideo ,
Motherwell, Lanarkshire
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Job Description

This is an exciting time to join our team at Resideo! A global leader in consumer electronics, we are passionate about innovation, quality, providing excellent customer service as well as developing our staff. We are at the forefront of technology for millions of businesses and homes and our products and customer care are of the highest importance. This role will support Resideo to be the customer's top choice by delivering excellent customer care and as a valued employee, you will have the opportunity to develop your business acumen while learning to address customer needs. We are looking for enthusiastic individuals who want to be part of a team and who enjoys solving complex problems for our customers. As the Customer Service Administrator you will be the main contact for customer accounts ensuring all orders and any related issues are addressed and resolved i.e. order inquiries, ship dates, order changes, repairs and RMA's. In addition, you will be required to assist and support other customer service associates with administrative duties and communicate effecitvely with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc. Other essential duties will be ordering and processing including: order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.Training will be provided ESSENTIAL TASKS: * Providing excellent customer Service * Processing Returns * Customer Invoicing * Prepare Forecast Reports * Administrative Support * Order Processing YOU MUST HAVE * Fluency in GERMAN or FRENCH is essential. Additional European languages will also be considered. * Customer Service experience and working with key accounts * Good adminstration & communication skills * High School Diploma, or equivalent. Some experience in a similar role would be an advantage WE VALUE An attention to detail A bias for action An ability to work in a team A commitment to discovering ways to improve service An ability to work with limited direction

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