Vendor Lead,External Development Operations (EDO) (Homebased and sponsor dedicated to Novartis)

IQVIA ,
Livingston, West Lothian
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Job Description

IQVIA is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward. Job Title: : External Development Operations (EDO) Supplier Lead - Novartis dedicated The EDO Supplier Lead is a member of the Clinical Trial Team (CTT) accountable to identify, select, and manage performance of external service suppliers (such as CROs, central laboratory, cardiac safety, IRT, imaging, eCOA suppliers) in collaboration with Global Trial Director (GTD), GH ERM, Procurement, and the Quality Assurance teams (QA) to assure the delivery of quality, timely and cost-effective external deliverables and services to support the Global Drug Development (GDD) pipeline. Fulfilling a central role within the CTT, the EDO Supplier Lead provides a single point of contact (SPOC) for all supplier services at a trial level and is the first point for issue escalation, acting as a conduit for clear communication and robust daily oversight. Major Activities Accountable as SPOC for managing daily supplier oversight and management at the CTT level: Accountable to the CTT and other line functions within GDD in related processes and activities of identification, qualification, selection and contracting Suppliers. Collaborate with the EDO Relationship Leads to support supplier governance and oversight for qualified suppliers through documented performance and issue management Accountable to the CTT in the process of outsourcing and selection of suppliers (e.g. completing the Study Specification Worksheets (SSW), providing templates for request for proposal, supplier selection documents). If required, support contract negotiations. Drive timeline and deliverable management of all external activities from identification of supplier needs through closeout and final invoices. Support budget management by tracking work performed against contract to support CTT with review, approval and processing of invoices. Depending on outsourced service, perform testing and validation (User Acceptance Testing) to ensure final system programming meet service requirements. Evaluate, document, track and manage performance and oversight of Suppliers with input from CTTs, using appropriate tools. Accountable to the CTT to ensure changes to protocol, allocation or other study designs are consistently shared and incorporated into supplier budgets, timelines, and specifications. Intervene and accountalbe to the CTTs in Supplier issue management. Escalate issues that could present a risk to the patient safety, validity/integrity of data, regulatory acceptance and/or to Novartis business reputation in timely manner in accordance to relevant procedures. Responsible for ensuring supplier compliance with NVS SOPs and business guidance. Responsible, in partnership with QA, to document trial level deviations and perform Root Cause Analysis (RCA) and CAPAs as appropriate. Support the development and implementation of process changes and standards to continuously improve and optimize interaction by assessing trends, quality issues, and contract issues driving suppliers' quality improvement. Participate in CTT meetings when required to provide overview and update on supplier deliverables. As required create appropriate training for CTT members and Suppliers for CTT Kick Off and investigator meetings. At study close out, accountable to ensure proper and complete supplier related activities are managed to allow timely study closure and appropriate reconciliation. Key Performance Indicators (Indicate how performance for this role will be measured) Contributes to trial level milestones related to supplier deliverable/perfor-mance such as submission deadlines, FPFV milestones or other service re-lated targets. Accountability for external spend forecast accuracy at TFR Trial Forecasting and Resource Management related workstreams. Contributes to trial timelines by managing supplier's delivery performance. Manages supplier budget and invoicing with timly payment for services per-formed Documented supplier oversight and robust issue escalation Supplier's trial level KPI/KQI performance. Participates in decision making sessions with other key internal partners and collaborates successfully with key internal/external key partners. Defines and shares best practices and standards for cross-divisional opera-tions within EDO. Excellent working relationships with Suppliers, Procurement, Quality, and CTT. Experience/Professional requirement: 8-10 years successful career track record in pharmaceutical clinical drug development and/or clinical supplier technology (BioPharma or with a CRO/Central Lab/Specialty Provider) includ-ing expertise in clinical operations and, man-agement of outsourced tri

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