Vendor Manager - UK Customer Service

Amazon ,
London, Greater London
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Overview

Job Description

Earth's Most Customer Centric Company is seeking an experienced Customer Service Partner Performance Manager to join the Global Outsourcing team. This position will drive operational excellence across a truly global network that deploys up to 5,000 Customer Service associates. The successful candidate will draw from previous work experience in support delivery or contact center management and demonstrate the ability to build relationships, drive improvement, move quickly in a high-stakes, high-speed environment, and enjoys getting in the weeds on any and all issues. The position will be based in London or another Customer Service site in Europe. Responsibilities include: Leadership - Provide leadership and guidance for large vendor based teams and drive high levels of engagement across the Network Operations Management - Effectively manage operations to the highest standard of customer obsession, solve escalations, drive continuous improvement and share best practices Initiatives - Manage projects and change initiatives incl. new implementations and site launches Compliance - Drive compliance with standards related to Operational Execution, Security and Infrastructure Relationship Management - Build strong, trusted relationships with vendors and stakeholders across different levels of the organisation

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