Administrative Assistant, Data Services

Global Relay ,
London, Greater London
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Job Description

Do you love working with customers, have superb problem-solving or troubleshooting skills, and excellent attention to detail? Are you curious in nature, self-motivated, and take pride in your work? Join the Data Services team as a Data Migration Specialist! Data Services specializes in regulatory audit and ediscovery litigation support requests and ensures that historical data from a customer's legacy solution is migrated into Global Relay Archive. We are currently looking for analytical candidates with solid administrative experience and technical aptitude to join our bright, diligent and dynamic team. The Data Migration Specialist is a customer service role that focuses on requests related to data going in and out of customer archives as well as assisting customers with the management of that data. You will become a subject matter expert in data management and related services (e.g. Data Imports, Data Exports) within financial and compliance-regulated industries. Your Job + Provide exceptional first-class assistance while helping customers manage their data within their archive + Perform project coordination and administrative duties such as answering phone and email requests, and CRM data entry + Organize, analyze and validate data, reports and agreements + Escalate urgent customer issues, bugs, and requests (analyzing, summarizing, and proposing plan of action) + Present solutions to our customers' needs based on Global Relay's policies, procedures and technologies + Must be available for the occasional evening or holiday shift to ensure 7x24x365 department coverage About You: + 1-3 years' experience in a dynamic office environment preferred + Post-secondary education; undergraduate degree or equivalent experience + Previous legal, technical, and/or business communication required + Previous administration experience with the ability to manage multiple projects simultaneously + Ability to write and speak English fluently, with strong editing skills + Possess excellent problem-solving skills, organizational skills, and a keen eye for detail + Ability to exercise strong judgment, tact, and discretion, and can be entrusted with confidential information + Results-driven, self-motivated, and able to work well in a team and with minimal supervision + Strong technical aptitude and an appetite for continuous learning and self-improvement + Intermediate experience in Microsoft Office, specifically Excel and Outlook + Intermediate technical/desktop trouble-shooting skills and computer proficiency + Proven ability to self-manage and prioritize, while working on multiple projects concurrently + Experience in supporting software for Fortune 500 or other large companies is desirable Global Relay is the leading provider of cloud-based archiving, supervision, eDiscovery, and analytics to the global financial sector. We deliver services to over 23,000 customers in 90 countries, including 22 of the top 25 global banks. Our market-leading archiving service supports over 50 data types, including email, instant messaging, Bloomberg, Thomson Reuters, social media, and mobile messaging. We've won major awards for our growth, management, and culture - including the Deloitte Fast 50 Leadership Award, Canada's 10 Most Admired Corporate Cultures, and the Deloitte-sponsored Canada's Best Managed Companies awards. Our Global Operations & Development Center is located in Vancouver, BC, Canada. In addition, we have offices in seven other cities across the world, including London and other major financial centers like New York and Chicago. We've recently expanded our London operations to better serve our UK and EU customers. Our brand-new, four-story EMEA headquarters at 45 Cannon Street (near St. Paul's Cathedral) features state-of-the-art amenities, a spectacular view of the city, and a conference centre for customer events. More importantly, it's the base of Global Relay's next major technical initiative, and where we will be building our next-generation products. We currently have over 450 employees worldwide, with plans to grow the London office significantly and have a 150-strong team in London by 2020. The Development team in London will work alongside our Business teams, solving complex and exciting business and technical problems. We provide fantastic opportunities to individuals passionate about business and technology. These opportunities include working alongside members of our senior leadership team, receiving mentoring from seasoned technology and business professionals, and doing business with the world's largest, most influential banks and enterprise organizations. To learn more about our business, culture, and community involvement, visit www.globalrelay.com. Think you're a great fit for this job? Apply today with your CV and covering letter. Job ID: GRED223 Job Type: Permanent Full-Time

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