Chief Sourcing Officer / CPO- EIO&T

Citi ,
London, Greater London
More Details

Overview

Job Description

The Resource Management Organization's (RMO's) mission is to assist Citi in transforming, optimizing and continuously improving resource management, inclusive of labor, products and services. RMO uses a global, business-centric support model that provides holistic and integrated resource options and capabilities to Citi businesses, and by working closely with them, ensures optimal value at the lowest total cost. Additionally, through this combination of capabilities, RMO will transform itself by integrating and streamlining its processes, accelerating speed to market, increasing efficiency, and more effectively managing third party risks. To enable success in this mission, a number of organizations were brought together into RMO, including Resource & Location Strategy (R&LS), Enterprise Supply Chain (ESC), Non-Employee Global Staffing Office (NE-GSO), Citi Service Center (CSC) Governance, Site Research & Analysis (SRA), and Third Party Management (TPM) Operations. The EIO&T organization consists of approximately 20,000 employees globally, and has a budget of $7B in spend supporting the firm globally. The organization focuses on the enterprise wide needs of both technology and operations across Citi, managing today's needs and activities as well as focusing on the future needs of the business. Central to enabling this RMO business-centric mission is the creation of global sector support organizations led by Senior Relationship Managers (SRMs). The core objective of the RMO SRM is to work with his or her assigned business sector in designing and executing effective resource transformation, management and continuous improvement strategies, while delivering world-class strategic sourcing and procurement services to that sector (either directly from the SRM's team or indirectly from other areas of RMO and the firm). The SRM's core goals include assisting his/her supported sector in: + Designing and executing resource strategies that optimize our labor globally-ensuring the right resources, in the right roles and best processes, in the right locations, from the right sources, at the right total costs; + Providing strategic sourcing and procurement services across all products, services and commodity categories to minimize the total cost of ownership to Citi; + Managing supplier risk while ensuring supplier performance is appropriately governed and quality/productivity enhanced; and, + Incorporating the use of CSCs in the sector's resource strategy wherever practical and working with the CSC governance network to drive increased CSC value for the sector. The SRM is a critical, strategic transformation and influence management role; he/she must be a trusted agent working effectively at the highest levels of leadership and throughout the leadership levels of his/her supported sector. The SRM has to be very strong in building effective relationships. Given the size and complexity of Citi, the ability to influence change indirectly will be critical. **Key Responsibilities** The Senior Relationship Manager (SRM) will be responsible for partnering with internal clients in the development, design and execution of a resource strategy and multi-year plan for their respective sector. The strategy needs to be based on knowledge of the organization and its business domain and processes. These responsibilities include: + Drive the development of the resource strategy in concert with the senior leadership team and client organization leadership and managers; leverage and build on Citi's resource and location strategy (R&LS) methodology. + Drive transformation efforts around role/process reengineering including Citi Lean techniques to right size and right place roles as well as determine optimal sourcing of roles. The SRM will need to assess current-state resource opportunities across operating models and processes, identify opportunities for improvement, and recommend target state resource transformation targets and enabling strategy. + Determine, with supported sector partners, the derivative, supporting location and sourcing strategies including target-state CSC operating model and consolidation strategy. + Assist in driving the sector's key workforce productivity planning efforts as part of the annual budget planning process and contribute substantially in the attainment of the sector's annual and multi-year budgetary and productivity goals. The SRM should collaborate closely with the sector's business-management and finance leaders and bring to bear all relevant resource levers, position impactful initiatives (including various strategic sourcing category initiatives), and embed mutually agreed initiatives into the supported sector's plans. + Attain effective and continuous role and work activity line of sight, assess demand, and provide analyses and recommendations where roles can be reduced, consolidated and/or reengineered (due to lower role demand or shifting role demand); become integral partner in supporting role, wor

People also viewed