UX Researcher

Facebook ,
London, Greater London
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Job Description

**Intro:** Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started. **Summary:** Come join a diverse and collaborative team of global researchers who are redefining the future of work. The Enterprise Products research team works directly with product design to create the internal tools that drive our business. Our users spend their entire working day using our products across a broad spectrum of business functions from making sure our data centers are running and scaling to meet demand to procuring products and services and keeping our global campuses safe. These are complex problems, intricate processes and fascinating challenges to solve. We want researchers who can break down processes, uncover unknown needs, understand systems and think holistically about people, the work they are doing and the technology supporting them. Our work ranges from formative to evaluative, ethnography to usability. For this position, we are looking for a range from qualitative specialists to methodological generalists, with broad skills in qualitative and design research methods and an understanding of quantitative concepts. **Required Skills:** 1. Work closely with product teams to identify research initiatives 2. Identify and prioritize short-term and long-term research that delivers impact 3. Conduct research throughout the product life-cycle from early stage generative research, through iterative concept or prototype testing, and post-launch measurement 4. Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys 5. Capture and understand work processes 6. Work cross-functionally with design, product management, content strategy, engineering and marketing 7. Advocate passionately for the customer, ensuring that the product experience is aligned to user needs and expectations 8. Deliver actionable and relevant insights aligned to both strategic and tactical product and designs decisions 9. Communicate results and illustrate suggestions in compelling and creative ways **Minimum Qualifications:** 10. MS/PhD, human behavior related field (HCI, Psychology, Social Science, Information Science, etc.) 11. 3+ years experience in applied product research 12. Command of a broad set of qualitative and user-centered design methods 13. Basic understanding of quantitative, behavioral analysis and statistical concepts 14. Ability to ask, as well as answer product and user experience related questions 15. Compelling communication **Industry:** Internet

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