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Silversea Cruises
,
London, Greater London
Trade Reservations Consultant, UK/EMEA
Overview
Job Description
Responsible for * Efficient call handling & processing all aspects of Trade Reservations from UK and EMEA Trade and Consumers * This position is held within the International Reservations department and is responsible for selling Silversea Cruises and related land based products and involves (but not limited to) checking availability, taking new and editing existing reservations as well as troubleshooting. Key Responsibilities * Efficient handling of trade phone calls * Dealing with incoming reservations emails, responding & actioning items in a timely manner * Resolving minor problems * Close communication with relevant departments in Silversea Offices * Processing: * Guest Information * Special requests * Hotel, Land & Transfer arrangements in conjunction with the guests cruise reservation * Liaison with London documentation department * Running and processing of general reports as assigned by the Team Leader * Assisting:- * Group Process * Documentation department * Interaction with EU Sales & Marketing teams * General administration Requirements * Educated to GCSE level or higher * 2-3 years' experience in the Sales Environment. Preference for luxury and/or travel knowledge * Excellent English verbal and writing skills * Competent telephone skills * Microsoft office * Good Customer Service * Verbal and written communication skills * Organisation skills and ability to prioritise tasks * Work independently and be self-motivated * Be an effective resource in a team environment * Provide knowledgeable, courteous and efficient service * Responsible for maintaining thorough knowledge of Silversea product, policies and procedures * Attention to detail and accuracy * Passionate and loyal