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Stuart
,
London, Greater London
Performance Operations Executive
Overview
Job Description
Stuart is a leading last-mile delivery platform that connects small and big businesses to a fleet of geolocalised couriers. We empower thousands of companies across Europe by providing same-day delivery, next-day delivery and return solutions. We work across verticals with retailers, grocery stores, restaurants and eCommerce merchants to enable smarter transportation models. Our beautiful office is located in a co-working space Fora Space, 71 Central Street London EC1V 8AB. About the Role We are looking for a motivated and experienced Performance Operations Executive that will help us improve Stuart's operational and financial performance in London. You will be conducting performance analyses, setting the right courier pay and supply levels, supporting new London client launches as well as suggesting and leading performance-improving actions for London. You will be reporting directly to the Performance Manager for the London City Team. Responsibilities * Analytical mindset - Identify performance issues in London, conduct data-driven performance deep dives and suggest performance-improving actions * Organisation and attention to detail - Track London's performance campaigns and client launches, ensure timely execution of courier communication * Project Management & Execution - You will be responsible for owning and driving forward London performance improvement projects, and have the ability to execute in a constantly changing, complex environment * Communication - Effectively engage directly with peers, couriers as well as clients to improve London performance * Cross-functional collaboration with the operations, commercial and customer support teams for London joint performance projects and client launches Requirements * 1-2 years of work experience * You have a strong analytical mindset and proven problem-solving skills * You are inquisitive and forward-thinking - curious, thoughtful and confident questioning the status-quo * You are very thorough and attentive to detail * You have excellent communication skills Benefits * Great compensation package * Work-life balance - work from home and flexible hours * Awesome office in a co-working space near Oldstreet * Food allowance (in value up to 10) and all the free drinks/snacks you can handle * Wellness program (in value up to 40) to use in any gym or sport class * Private health care provided by AXA * Pension took care of through a partnership with Royal London * Work in an international, dynamic and passionate environment with a company culture focused on learning and development * Annual company offsite - Formentera Island this year! * Lunchtime sports: 5 a side football Fridays, squash Thursdays and much more! "Logistics for a sustainable world." That is the mission at the heart of Stuart Delivery. While customer expectations around the delivery experience are skyrocketing, cities are limiting traditional logistics methods to improve congestion, pollution and liveability. The convergence of these two trends means that a disruptive approach to last mile delivery is not a nice-to-have but rather an inevitability. Stuart sits at the crossroads of the future, using our best-in-class proprietary dispatch technology to connect small and big businesses alike to a shared fleet of geolocalised couriers. The result? Efficient, reliable, eco-friendly delivery to help retailers to meet their customers' demands. We launched in 2015 with a big vision and a handful of clients. Three and a half years later, couriers on our platform complete tens of millions of deliveries annually for the biggest brands across retail, ecommerce, grocery and food. Stuart is an equal opportunity employer and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.