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Lotus Recruitment UK Ltd
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Weybridge, Surrey
Aftersales Manager
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Job Type: Full-time |
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Salary: £36,000 per annum |
Overview
Aftersales Manager - Weybridge Salary £36k Basic £41k OTE An exciting opportunity for an Aftersales Manager has arisen for our motor trade client in Surrey. Are you an experienced, organised Aftersales Manager in the Surrey Area looking for your next move with a massive used car operation? Duties & Responsibilities of an Aftersales Manager: Monitor continuously the achievement of Customer Service levels and provide effective support to the Parts and Sales Departments. Identify problems, agree and take corrective action where required including personnel training, new operating procedures, discipline, etc. Develop Service Department Plans and Budgets to achieve agreed financial, marketing and targets Describe and assess Service Department market potential and revenue forecasts Develop operating expense, capital budgets and profit improvement targets Create, agree and implement sales, merchandising, advertising and sales promotion plans to support the achievement of Service Department Plans and Budgets Establish, implement and regularly review the training programme for all productive and non-productive staff to ensure the progressive development of all Service personnel Contribute as a member of the management team to the development of the business and to the public relations activities of the dealership Utilise monthly management accounts to monitor and control profitability and productivity of the Service Department, including monitoring workshop efficiency, debtors and working capital Desired Skills and Experience of an Aftersales Manager Current Aftersales or Service Management experience is essential Indpendant or dealership experience is desirable, as is brand experience Experience delivering complain resolutions To apply for this exciting Aftersales Manager opportunity contact Laura Gill Lotus Recrutiment UK