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La Source International
,
London, Greater London
Clinic Co-Ordinator
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Salary: £30,000 plus bonus |
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Overview
Job Description: Medical Practice ManagerFull time (40 hrs/week) /part time (32 hrs/week) My client is currently searching for a professional, compassionate and knowledgeable individual, who has the ability to work as part of a team but can use their own initiative and provide exceptional customer service, to fill the position of Practice Manager. The Practice Manager will be responsible for the overall operations, development and success of the ophthalmic surgical & aesthetic practice. In this important role, the successful applicant will act as an information resource and ambassador to patients, the general public and staff. If you have experience in a management role at a medium-sized medical practice, we encourage you to apply for this position. Key Skills: Desirable - a registered nurse with managerial experience OR an aesthetician (NVQ level 3 minimum) with managerial experience with experience in medical office management. Excellent organisational skillsExcellent administration experienceExperience of managing people and leadership skillsGood written and oral communication skillsAccuracy and attention to detail, even whilst working under pressureAccounting skills and budgeting awarenessGood computer skills in Microsoft Word, Excel and PowerPointStrategic planning and business skillsRespect for confidential informationUnderstands Medical terminologyWorks accurately and methodicallyData protection and Information governance awarenessCQC ExperienceExperience of liaising with Embassies, High Commissions and Insurance Companies Practice Manager responsibilities: Key responsibilities include Managing the Ophthalmic, Surgical and Aesthetic Practice of Perfect Eyes Ltd. in the following areas: Clinical, HR, Legal, IT and Complaints management and Accounts (receivable reports monthly) Organisational (Clinical): Ensure Harley street office is opened & closed daily as per schedule, front of house duties, Patient co-ordination and diary monitoring Pre & Post procedure / surgery appointments Maintaining an updated surgical /procedures diary & audit of outcomes Post surgery /procedure clinic review/ peels & cosmeceutical sales Cross cover when aesthetician is on leave to provide aesthetic procedures like peels/ cosmeceutical sales etc. Organisational (HR & Compliance): Daily Management of all staff (Clinical and Administrative), according to HR policiesAdvertisements for vacancies & Recruitment (interviews, contracts, references etc)Drafting, Reviewing and Managing the company's policiesMonitor and approve time cards and track licensure requirements for staffManaging disputesUndertaking disciplinary action & Overseeing the companies grievance proceduresConduct regular staff meetings and annual performance evaluations for the administrative teamRecording compliance breaches and developing remedial actionsReview procedures and policies in line with changes in regulationsOverseeing staff training and monitoringIn-House compliance auditsLiaison with regulatory bodies (CQC etc)Acting as point of contact for regulatory bodies Organisational (Information Technology and Telecommunications): Working alongside the company's IT consultantsData protection and overseeing systems for GDPRMaintain all sensitive information and ensure that all Sensitive data is stored securely. Organisational (Facilities and Health & Safety): Liaison with staff and external consultants as a when requiredOrganising facilities e.g. air conditioning, decorating, alarm, security locks, keys, fire systems and associated maintenance agreementsRisk assessments and training e.g. fire, H&S & Insurance Organisational (Marketing) Statistical analysis of marketing expenditureAnalysing information regarding client referrals and providing statistics and graphical representation as requiredOverseeing and implementing marketing strategies Organisational (Complaints): Overseeing the complaints procedure and assisting Staff when dealing with complaintsAdministering the company's central complaints record and undertaking a yearly review of any complaints receivedMonitoring client feedback questionnaires and collating and analysing any information relating to their feedback