Customer Service Assistant

Adecco ,
Maidenhead, Berkshire
More Details
Job Type: Full-time
Salary: £23,000 per annum

Overview

Are you a Customer Service Advisor looking for a new challenge? This is the role for you Main Purpose of Job Ensuring customer enquiries and orders are dealt with promptly and efficiently. To deliver smooth execution of all aspects of processing customer orders and liaising with customers throughout the Sales Process. Minimum Requirements Secondary level education in numeracy and literacy. Advanced user in Microsoft Outlook, Word and Excel. Business English Other skills, abilities and capabilities Happy to work collaboratively as a team across the Operations Department Polite and tactful personality Ability to plan Ability to work calmly under pressure Numerical skills Responsibilities and Duties To enter orders accurately, ensuring they are processed in a timely manner so they can be picked, packed & shipped by the warehouse on the same day. To confirm delivery notes which have been shipped on the same day to enable invoices to be raised. To assist in management of invoice generation and distribution To assist in management of Postal Service for UK Office To handle all customer enquiries including Proof of Deliveries, stock availability, pricing queries etc. To assist in management of Goods Returns Process To process quotations via our CRM system To follow all processes relevant to role. To take personal responsibility for ongoing education and professional advancement. Other duties related to the Operations Team as and when required Behaviours Quality/Compliance Fair, Prompt & Honest Communication Collaboration Initiative & Self-motivation Efficiency and efficacy Coachability Flexibility Presentability Apply now Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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