eCommerce Customer Development Executive

JOHNSON & JOHNSON ,
Maidenhead, Berkshire
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Customer Development Executive - eCommerce Reporting to Senior Customer Development Manager Full/Part Time Full Time Location Maidenhead/ High Wycombe, Berkshire Who Are We: Profound Change Requires Boldness. Johnson & Johnson is the largest and most broadly-based healthcare company in the world. We're producing life-changing breakthroughs every day and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Teams from J&J's consumer business are creating digital tools to help people track the health of their skin. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today's world. To find out more about who we are, take look at these videos: Consumer: Our vision is to be the best in class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company's world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby and essential health solutions. We aim to meet the health needs of families everywhere through a broad range of well-known and trusted health products. At Johnson & Johnson we have a truly unrivalled brand portfolio with power brands across multiple categories including but not limited to Johnson's, Neutrogena, Nicorette, Clean & Clear, Listerine, Calpol, and Sudafed. Job Profile The primary objective of the Customer Development Team is to support delivery of the eCommerce revenue targets by driving increased eCommerce sales and support all existing eCommerce channel partners. The Customer Development Executive will work on all GFOs and all Omnichannel retailers with the CDMs and SCDM. They deliver against trading strategies and plans which achieve J&J's customer objectives. They focus most on delivering annual objectives within the J&J year and customer JBP, as directed by their manager. This is achieved through fostering collaborative customer relationships, aligning to customer strategy and executing the company plan with excellence. They may provide analytical support to the CDM and SCDM to enable them to deliver against their general business targets, commercial innovation and RGM commitments by providing relevant analysis and support. They contribute to buyer level contacts, and own their contact relationships, but support their line manager and their BUH to win with mid-level, and more senior personnel. Principle Responsibilities: Customer Centricity * Manage the Omnichannel strategy with Morrisons.com and DCS. * Help drive and support plans to deliver our Omnichannel strategy with our other key Omnichannel retailers (Tesco, JS, ASDA, Waitrose, Boots and Superdrug). * Support local leadership for eCommerce, including practices in product presence, demand generation and analytics utilized to improve the sales of Johnson & Johnson products. * Follow identified best-practices and processes to improve product presence on eCommerce websites. This includes actively executing account negotiations, SKU presence improvements, product detail page improvements, images, videos and rich content and other requisite best-practices to reach eCommerce sales goals. * Deliver high quality customer contact driving positive engagement at buyer level, and across functions within the customers leading to improving AGS results * Deliver annual business plan, including JBP agreements where applicable. Commercial Fundamentals * Deliver NTS, TI and GP objectives while achieving brand share gains in line with the business plan. * Engage with and deliver revenue growth management (RGM) efforts within the business remit * Optimise Trade Investment, maintaining targeted TI levels, driving high quality TI evaluation and increasing the percentage of events which deliver positive ROI. Ensure TI ledger, accruals and invoicing are managed in a timely and compliant manner. * Ensure that a robust, reliable forecast is generated for their business, with delivery within the month, at M-3 and for the full year. * Ensure all eCommerce customer service and supply chain processes are operating effectively Innovation & Execution * Deliver J&J key initiatives with excellence * Contribute to commercial innovation and deliver these projects within the business plan * Build strong internal partnerships to enable delivery of key customer projects * Provide required analytical and technical support to the SCDM/CDM * Actively support the internal communication strategy to raise awareness/improve visibil

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