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Three
,
Maidenhead, Berkshire
Technical Customer Experience Manager in Maidenhead at Three
Overview
Job Description
The role is primarily working across all customer channels to ensure that customer experience management for technical issues relating to service is consistent and optimized to ensure the best customer experience possible. This will involve driving differentiation in customers experience from the data collected and analysed. You will be representing the customer in a tech heavy environment and holding those areas to account, so strong stakeholder management is key Qualifications: * Contribute to the team's accountability for the control of user experience design practice within an enterprise or industry architecture * Ensures the voice of the customer guides design and improvement * Uses CX Strategy and People Strategy so that activities for customer experience management have clear visibility and understanding of how service experience can support wider customer and people experience strategies * Gain insight from user research and testing to understand users' motivations and frustrations; work to measurable UX goals * Ensures a user-centric approach is taken to service design and improvement Education: Posted Employment Type: Professional