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Headstart Employment Ltd
,
London, Greater London
Operational and Technical Support Advisor
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Salary: £12 per hour |
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Overview
Operational and Technical Support Advisor Merton Temporary Contract £12.00 per hour Within this role you will provide an exceptional advice and information service across all contact channels to residents, businesses and other stakeholders for services delivered by the Regulatory Services Partnership such as: Licensing, Food and Safety, Noise Nuisance, Air Quality and Pollution, Pest Control, Private Sector Housing and Trading Standards. Duties include a wide range of administrative and technical tasks including dealing with enquiries across all contact channels (phones, online, email, post) from business and residents, accurately capturing and inputting data, assessing applications, checking and verifying documents, processing payments and issuing licenses. This role will suit someone with an understanding of local authority and regulatory services, and an understanding and application of excellent customer service delivery. Experience Experience of working in a fast paced, demanding front line customer service environment Evidence of working in changing circumstances Experience of providing high level technical administrative support to professional officers in Environmental Services or a similar environment. Experience of holding responsibility for physical resources such as tools, small items of equipment/materials or small sums of cash. Skills: Knowledge of and ability to use confidently standard IT packages e.g. Microsoft Office Ability to organise and prioritise own workload within defined requirements for the role Excellent communication skills to provide clear verbal and written instructions and advice to customers and able to respond to telephone enquiries, letters, emails and digital contact from members of the public, businesses, council services and other stakeholders. Good numeracy skills with the ability to work with figures accurately and able to do sums involving multiplication, fractions and percentages. Ability to work as part of a team and be able to communicate confidently, calmly and sensitively with colleagues, members of the public and contractors. Headstart Employment is an Equal Opportunity Employer