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Citi
,
London, Greater London
Director, Operational Resilience
Overview
Job Description
The Business Risk & Control (BRC) team directly supports Markets & Securities Services (MSS) globally within the Institutional Clients Group. The goal of BRC is to establish and maintain a robust 1st Line of Defense control environment and culture to minimize risk within the business. Responsibilities include implementing and overseeing the MSS control framework, leading critical control remediation projects, facilitating controls and conduct governance, interacting with regulators, Internal Audit and Compliance, delivering business analytics and reporting, monitoring and analyzing key risk and control indicators. BRC is looking for a highly energized, dynamic Manager of Operation Resilience to lead an expanding function responsible for defining and delivering Citi's Operational Resilience milestones partnering with stakeholders across the 1st and 2nd Line of Defense. This individual will be responsible for executing day-to-day activities, partnering with Citi's Operational Resilience team. **Key Responsibilities:** + Supporting colleagues across Citi in developing and maturing the operational resilience capabilities + Supporting the successful delivery of a variety of resilience projects aligned to Citi's overarching operational resilience strategic roadmap + Supporting the legal entity heads and MSS P&L owners to ensure Citi's important Business Services, have impact tolerances set (in conjunction with client relationship managers in BCMA, CPB and CCB) and that their underlying people, skillsets, 3rd parties and processes are accurately end-to-end mapped + Working closely with legal entity heads, business leads and specialist teams across Citi to support the monitoring of Operational Resilience, and driving an innovative data-driven approach to metrics and reporting. + Contributing to Citi's approach to designing for "failure", such that Citi is able to act in an agile and adaptable manner, to prevent, respond recover and learn from operational disruption events, in a way that clients want to do more business with Citi, and develop deeper trust in us. Note, operational disruption is any type of event from climate change, geopolitical, client issue, changes in local markets (i.e., capital controls), tech outage, transition out of legacy tech into new tech, 3rd party, FMI, data breach and data privacy, cyber etc. Challenging and reviewing inherent and residual risk end-to-end (across the MCAs that make up a business service), and risk-rating processes from the client's perspective, to ensure our resilience enables effective risk management during events and incidents to prevent disruption to customers **Qualifications and Competencies:** + Bachelor's degree required, Master's degree preferred + Extensive experience ideally in capital markets and relevant Operational Resilience background + Strong track record in project management and business analysis, delivering complex solutions + Strong organizational leadership and influencing skills + Ability to articulate strategic vision and impact & influence others + Capable of prioritizing and multi-tasking in a dynamic environment + Highly motivated, strong business analysis, problem solving and analytical skills + Possess a strong knowledge of control design and metrics + Excellent oral and written communications skills; Must be articulate and persuasive. + Keen sense of urgency and eagerness for ownership + Proficiency in Microsoft suite including Excel, Powerpoint, SharePoint and Visio. + Works well under pressure and in tight deadlines ----- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB ----- Time Type : ----- Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE at . To view the "EEO is the Law" poster CLICK HERE at . To view the EEO is the Law Supplement CLICK HERE at . To view the EEO Policy Statement CLICK HERE at . To view the Pay Transparency Posting CLICK HERE at . Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.