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Barbara Houghton Associates Ltd
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London, Greater London
Deputy Branch Manager -Wembley
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Salary: From £24,000 to £28,000 per annum plus banking Benefits |
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Overview
Our client an International Bank is looking to recruit a Deputy Branch Manager to join their team based in Wembley. Responsibilities include but are not limited to: Arrange customer sitting area, display boards and product and regulatory fliers for easy access to customers. Filing and maintenance of records and documentations Responsible for branch opening To verify the accounts opened by CSR during the day Ensure customer complaints are handled and recorded in an efficient manner Ensuring error free transactions in the branch and for maintenance of error log. Meet and service managed customers at appointed time for servicing and relationship value enhancement Plan and execute customer satisfaction campaigns in the branch Make calls to managed customers and welcome calls to new customers Attend to new customers willing to avail of bank’s services and products and ensure customer avails the service. Verify End of day Cash balances; Investigate and reconcile cash shortages and excesses, if any Account for all security items issued during the day and secure the remaining items Verifying and mailing out Shipping Manifests Weekly inward/outward shipment of cash Conduct team meetings and take stock of target achievements Rsponsible for maintaining various register such as Branch documentation register, Employee movement register, Bait money register, CDU movement register, Key movement register To effectively lead the branch operations/ teller team and to ensure productivity, efficiency and professional conduct in the branch. Organize and participate in events and play active part in the Sales Promotional activities for the branch. Skills and knowledge: Knowledge of banking products and services Ability to operate and balance cash on a daily basis Ability to process financial and non financial transactions (eg. Deposits, withdrawals, remittances, draft, cheque clearing, holds etc.) Excellent communication and interpersonal skills Ability to multi-task and adapt to any situation or change Fast learner, energetic, and results-oriented Problem solver with good judgment and cash management skills Team player Professional, honest and efficient Work well under pressure Excellent analytical skills and good at Math and basic calculations