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Triad Resourcing
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Milton Keynes, Buckinghamshire
Junior IT Support Analyst
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Junior IT Support Analyst Triad's client is one of the biggest home-grown brands in the UK whose online traffic levels are only surpassed by the likes of eBay, Facebook and Amazon. They are currently looking for a Junior IT Support Analyst based in Milton Keynes. You will be required to travel to London once a week on average to support the wider technical team. As a Junior IT Support Analyst, you'll be troubleshooting, problem solving and offering a range of 1st line and 2nd technical support. You'll be a fast learner, quickly developing expert knowledge of our client's digital products, systems & applications. The ideal candidate will be passionate about technology and have a genuine interest for large complex datasets. You may have minimal commercial experience but a strong and recent academic background that has exposed you to the likes of SQL, Oracle, Excel and Agile ways of working. You must be a clear and confident communicator and able to translate to both a technical and non-technical audience. Our client is constantly looking to improve its products and technology in a fast paced, vibrant and competitive market. They believe the key to their success is creating a talented and diverse team working within a collaborative agile environment. The Role Internal troubleshooting and issue resolution. Assist decision making when new products are being planned. Supporting customers and consumers with expert knowledge. Collaborating with the wider development team and test teams. Identifying bugs, mitigating risks and maintaining a solution focused approach. Working with complex datasets and innovative technology. Key Skills A collaborative and team player mentality. An understanding for Agile and incremental ways of working. A fearless but rational approach to complex data problems. Organised, analytical, self-aware and a can-do attitude. Strong Excel skills. An interest in Agile. Some experience of using SQL to query databases or similar. Benefits Competitive salary - between £22,000 PA to £25,000 PA. Private medical Insurance & life assurance. Cash plans, travel loans, rental deposit loans. Pension contribution. 25 days holiday, plus Bank Holidays. Annual company parties. Other information If this role is of interest to you, or you would like more information, please contact Matthew Goodman. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief. Triad Group Plc acts as an Employment Agency for this permanent position.