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Northampton, Northamptonshire
Customer Service Administrator
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Job Type: Full-time |
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Overview
Customer Service Administrator Salary : Negotiable DOE Monthly Bonus Contract : Permanent Location : Northampton Hours : 37hrs Mon-Friday OnlineDIRECT are looking to recruit an Administrator with exceptional Customer Service skills to support in delivering an exemplary service to our customers and suppliers. If you are passionate about providing a great service, enjoy working in a team and want to accelerate your career within a challenging but rewarding environment, we want to hear from you We are the UK’s leading energy sales solutions company, providing intermediary, business and technology services to B2B energy brokers. Our staff and innovation have enabled us to successfully establish and grow our business. Come and join us in our modern offices and help shape our Broker Channel as we enter our 21st year. Key Details Working as a Broker Support Executive, you will be the first point of contact to our customers, providing information/guidance to complete and secure energy contracts Develop strong internal & external relationships to ensure a joined-up service & effective resolution of contract queries Deliver efficient phone service, support and query responses in line with SLA’s Carry out customer credit checks and offer guidance on best supplier offerings Provide a verbal script completion service to brokers and partners Develop a full understanding of supplier specific terms and conditions to accurately process queries and advise customers accordingly Auditing of contracts to verify the information recorded to ensure compliancy Key Requirements Previous experience in a Utilities background desirable Must have at least 1 year’s administrative and customer service experience A confident, friendly and professional telephone manner is essential Good attention to detail and production of high accuracy work levels Excellent communication skills (written and verbal) Good working knowledge of the Microsoft Office Suite Experience of answering and dealing with a wide variety of queries Key Benefits Competitive salary monthly bonus Career development and on-going training 28 days holiday bank holidays Company Pension / Company Car Scheme / Cycle to Work Scheme / Employee Reward Schemes / Team Incentive Days / Free Parking / Early Friday Finish Please apply including a copy of your CV and a covering letter.