Customer Support Analyst - Home Working

IT Executive Ltd ,
Northampton, Northamptonshire
More Details
Salary: £20000 - £25000 per annum

Overview

Customer/Software Support Analyst This Support role will be based from home with some travel to Northampton on a weekly basis. The Helpdesk support role will involve providing telephone and email support to customers including troubleshooting their problems. This support Analyst role will give the candidate an opportunity to grow into a technical support role within the Systems / Software Support/development team. Helpdesk Support Analysts will need a good understanding of 1st & 2nd line customer support, some application support, some SQL Server and knowledge of MS Windows & Office. Duties include: Advising clients of the status of their queries Maintaining support logs. Escalating technical issues. Prioritization of queries. This Helpdesk Support role will suit someone who has a strong understanding in applications support / development including project work, technical specification, development, documentation and unit testing. It is essential that all Support Analysts have first class communication skills - both written and verbal, great team working skills, well organised, show initiative, logical thinker, work to strict deadlines and work effectively under pressure. For the successful candidate, we offer a competitive package along with excellent career opportunities. For more information please contact Graham Feegan on or call 01908 506 506 IT Executive Group is acting as an Employment Agency in relation to this vacancy. This job was originally posted as www.cwjobs.co.uk/job/89940193

People also viewed