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Profile Resourcing Limited
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Northampton, Northamptonshire
Sales/Customer Service Administrator
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Sales & Customer Service Administrator £18,000 - £22,000 plus bonus 'Customer Service Excellence’ and a 'Natural flair for the sales process’ are two phrases your previous employers might say about you. Your exceptional commercial awareness and understanding of the daily challenges faced by most businesses make you an empathetic administrator. If you are an enthusiastic and experienced Sales and Customer Service Administrator who is looking to join an ambitious family run company with clients in both private and public sector. A company who provide a friendly and open place to work, somewhere you can make a real difference, contribute to the success of the company and be directly rewarded for it. Somewhere you will receive one to one training and mentoring with fantastic opportunities for growth and progression. Then this role could be for you. BENEFITS: Uncapped performance bonus circa £3,000 pa, Pension, Healthcare, 20 days holiday, discounted cinema, restaurant, gym and leisure vouchers. Hours: Monday - Friday - 8.30-5.30 or 9.00 - 6.00 Location: Northampton As Sales and Customer Service Administrator your key tasks will be: Dealing with high volumes of in-bound customer enquiries via email and phone Processing sales orders including upsell/cross sell Preparing and following up quotations for new and existing customers Customer account and relationship management Maintaining accuracy of the order processing system and CRM Some reception duties, including answering incoming calls and greeting visitors The successful candidate will Have proven experience in a similar Sales or Customer Service role need to be motivated by achieving the best results for the customer and the business. Be able to work to a high level of accuracy whilst ensuring we hit our SLAs. Have a strong technical aptitude and ability to learn products, systems and solutions Be a cool-headed team player with great communication skills - you’re not afraid to ask questions and muck in to get the job done Have a common sense and logical approach to problem solving Possess a 'can do’ attitude If you think you’re the perfect fit for our team as a Sales Administrator, please apply today by providing a recent CV and covering letter detailing why you are suitable for the role, your current availability, and salary expectations. Please don’t forget to include your contact details so we can reach you.