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Fox Milne, Milton Keynes, Buckinghamshire
Aftersales Advisor
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
Our client, a busy franchised motor retail dealership based in Milton Keynes, have the exciting and rare opportunity for an Aftersales Executive to join their team. This is a Service and Parts Advsior role in one. As an Aftersales Executive, you will be a primary point of contact for customers who require their vehicles servicing/maintaining: • Managing the flow of information between the Workshop Team, your colleagues within the wider Aftersales Team and the customer; • Accurately qualifying and documenting the customer’s needs and requirements; • Confirming information such as the customer’s contact details and payment method; • Calculating workshop capacity using a bespoke system; • Managing the allocation and administration of courtesy service vehicles; • Ensuring that customers fully understand the work that has been carried out; and • Proactively addressing any issues. Experience of working as a Service Advisor for a Main dealership would be ideal however our client will consider enthusiastic candidates who have customer-facing/Sales/Hospitality experience. A Full UK driving licence is required, due to the need to manoeuvre customers' and company vehicles in the course of your role. Salary: Up to £24,000 basic DOE Bonus (OTE £26,000-£29,000) Hours of Work: Monday to Friday 08:00-18:00 & Saturday (1 in 2) 08:30-12:30. Service Advisor, Parts Advisor, Warranty, Aftersales Executive, Aftersales Advisor, Aftersales Executive, Service team leader, Aftersales, Motor Trade, Motor Retail, Automotive, Milton Keynes, Buckinghamshire, Bletchley, Newport Pagnell, Bedford, Woburn, Leighton Buzzard, Buckingham, Olney, Wolverton