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Brampton Recruitment
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Stoke-on-Trent, Staffordshire
IT Programmer/Analyst
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Job Type: Full-time |
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Overview
An exciting opportunity for an IT Systems Analyst has arisen to join a successful global company who operate within a specialist regulated industry. Reporting to the Group IT Manager, you will be a high-level technical resource in the UK business with a principal responsibility of ensuring solutions within the company, and that all issues are resolved within the internal time frames and providing a sustainable resolution. This is a fantastic opportunity for an experienced, dynamic and customer focused Business Systems / IT Application Support Analyst to join a fast-growing company. Job Description: As the IT Systems Analyst you will support for the business ERP system (Epicor) Ensure delivery of any activity to the highest professional standards As the IT Systems Analyst you will ensure resolutions are achieved within company time frames Ensure a good relationship between all teams world-wide As the IT Systems Analyst you will take ownership of escalated issues where necessary Track all incidents logged on system call logging tool Take ownership of issues and escalate when required to the next level support As the IT Systems Analyst you will develop and recommend solutions for problems/?issues Ensure that effective change management control methodologies are operated Assist in maintaining internal client satisfaction within the IT team As the IT Systems Analyst you will provide as required a high level of technical input to the IT support team Help coach other Team Members Assisting in making sure third-party applications are installed and run effectively and efficiently across all in-house platforms - on-premise and cloud based Candidate Requirements: ESSENTIAL: Previous experience working in an IT Systems background Previous experience supporting CRM Systems in an SME environment Experience in SQL Database Management SSRS Reporting tools Good communicator / problem solving Supporting users locally and remotely when necessary Ability to follow company processes and help create new ones when required Support and assist local team members DESIRABLE: com knowledge Supporting ERP systems Microsoft PowerBI Training of Internal Staff Working knowledge of macros and development/programming language such as, C#, VB and .net Supply chain experience Ho urs: Full-time - 35 hours per week Salary: Competitive Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.