Billing Activation Specialist

Office Angels ,
North Shields, Tyne and Wear
More Details
Job Type: Full-time
Salary: £19,000 per annum

Overview

Billing Activation Administrator Night Shift - 12am - 8am £20k, Full Time, Permanent You must have advanced experience using Excel for this role Do you want to join a well-established and expanding company who have just had huge financial investment? Do you want to work for a leading provider of Global Satellite Communication? Do you want to work for a company who provide communication to some of the most remote places on earth? Do you want a night shift role? Have you got advanced excel skills? Do you want to be challenged and busy at work? If so, this opportunity could be perfect for you. Overview: Based in North Shields, my client is looking for a night shift Technical Support Administrator with advanced Excel Skills to join their dynamic and busy team who work to ensure strong communication to the most remote locations on the planet. The role will be fast paced, and process driven so would suit someone with a strong analytical mind. Core Duties: Processing provisioning/sales orders for customer equipment and SIMs according to customer requirements using in house and supplier systems for several mobile satellite service providers. Maintaining billing application databases, and 3rd party systems with provisioning orders, customer assets, billing profiles, rates and so on Maintaining customer real-time alert and suspension requests which monitor traffic and prevent bill shock Processing customers prepay voucher sales orders, invoices and delivery of pins. Liaising with customers, suppliers and other departments within the business to ensure these processes are completed on an accurate and timely basis. Check the customer self-service portal ensuring information is reviewed and confirmed so to billing applications can be checked and correctly configured Customer self-billing online portal errors are investigated and manually processed Meet the company SLA of 24 hours for completion and configuration of all billing applications Responsible for keeping up to date with supplier changes including prices, new/removal of products or packages. Liaising with sales and customers on the impact of these changes and updating billing applications and customer online self-portal with the necessary data Ticketing system ACS queue must be managed within agreed SLA's and all new tickets categorised and status changed keeping the customer proactively up to date. The following duties are part of the month- end billing duties: Resolve all errors prior to the products bill run. Run invoice processing within the product timeframe. Perform revenue assurance validation on the draft invoices against previous months invoices Resolve any discrepancies in the system or with the assistance of Product Development issue the final invoices to the customer or upload them into the customers portal Dealing with all invoice queries for the products you are responsible for through to resolution with suitable timeframes. This may sometime involve liaising with supplier for credit requests. Checking supplier invoices for ad hoc charges and where applicable logging these charges, raising supplier credit notes and tracking the receipt of these and issuing credit notes to customer once these are received Assisting the revenue assurance manager with any discrepancies highlighted from his reconciliations ensuring the necessary corrective action has been made. We are looking for a professional, highly organised individual to join our team. You must be able to demonstrate the following: Able to work between the hours of 12am (midnight) and 8am Monday-Friday Experience working in a busy office environment Good time keeper, strong organisational skills Ability to multi task, work under pressure and to deadlines Numerate with highly developed commercial acumen Ability to identify and investigate anomalies to point of resolution To work as part of a team and on an individual basis Good relationship builder Strong interpersonal skills (including oral, written and presentation /reporting skills Experience in the use of Microsoft Outlook, Word & very proficient in Excel Ideally being able to create pivot tables, charts, and lookup queries in Excel The following experience would desirable but not essential as full training will be provided: Experience of Telecoms billing software, software and/or billing processes Experience of working in the Telecoms or Mobile environment Experience of working a marine services or mobile satellite services sector Write SQL queries If you feel you have the right level of experience for this role, please do not hesitate to apply. Thank You Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

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