Manager, Billing Resolution & Collections

Bgrs ,
London, Greater London
More Details

Overview

Job Description

Who is BGRS? At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world's most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments. BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve. Role Overview To take responsibility for the GFO Billing Resolution and Collections team based in London. Manage a team of approximately of 7 individuals, including a Team leader as a direct report. What You'll Be Doing Leading, guiding and training the team in the following duties:- CLIENT BILLING AND CASH COLLECTION * Manage collections processes covering client receivables. * Resolving any disputes/issues on invoices communicated from clients or internal colleagues * Ensuring prompt cash collection. * Report aged receivables and performance metrics monthly to senior management. * Coordination of effective collection process with Client Service Directors and Managers. * Client liaison with senior billing and Global Mobility client contacts. * Actively manage aged receivable risk situations to maximize collections and minimize write-offs OPERATIONAL RESPONSIBILITY * Manage recruitment and performance management of team members. * Conduct year end and periodic performance appraisals with staff members * Oversee the key control checkpoints of the teams' process i.e. aged unbilled reconciliations, AR reports. * Provide leadership and training to the team and intervene in issues e.g. process / systems failures. * Develop and exhibit expert level of technical ability for all aspects. * Take full responsibility for timeliness, completeness and accuracy and meeting service level agreements. CONSULTANCY AND SUPPORT * Build close working relationships with Client Service Directors and Account Managers. * Review and improve processes to ensure a high level of customer service. * Act as a key point of contact for Client service teams and other non-GFO functions. * Act as a key point of contact for other GFO functions QUALITY * Strong focus on process improvement and ability to review and change processes to improve service levels. * Absolute commitment to client service excellence. * Excellent attention to detail and a commitment to getting things right first time. * Resilience and determination to achieve targets. What You Bring to BGRS * At least 6+ years' Finance experience, preferably in relocation industry * BA/BS degree preferred * Attention to detail and excellent numeric skills * At least 2 years' staff management experience * Direct experience of collections and financial control activities * Ability to prioritize, multi task and deliver against tight deadlines * Excellent Excel skills preferred - competency in manipulating and reporting on large amounts of data * Proficiency in Word and Microsoft Outlook * Excellent organization and planning skills * Good oral and written communication skills What BGRS Offers * Competitive salary and incentive plans * Workplace flexibility for a balanced work/life approach * Comprehensive benefits packages and wellness program * Generous company-paid vacation days and holiday time * Challenging, collaborative, diverse corporate culture * Ongoing opportunities for learning and career development Follow BGRS

People also viewed