G2 Senior Manager, IT Operations

We are currently looking to recruit a G2 IT Operations Senior Manager at our London, Bristol or Leicester site. Enterprise Service is part of Digital, Data and Technology in the NCA. We manage the day to day operation of the NCA IT estate, ensuring the ongoing delivery of suitably assured and operational IT services to users, responding to incidents and escalations as they arise. This is enabled through the leadership of the transition of new and changed services in and out of to the live environment and the supervision and management of the IT supply chain to ensure services are delivered in accordance with Service Levels aligned to user expectations. In order to achieve this, Enterprise Service must take a through life approach to IT service and continually look to develop and build a team of professional and experienced IT Service Management practitioners who are suitably skilled to support a complex and varied IT estate that is evolving through the delivery of the NCA transformation Programme. Job description As part of a team of technology professionals, you will be using your skills and expertise to: • To lead a team over the functions of IT Operations, Application Management, and Supplier Engagement, ensuring your teams function as a single combined and focussed business unit to support the National Crime Agency’s (NCA’s) business objectives. Manage the performance of applications and business services provided. • Direct the activity of the Supplier Engagement function to work within the supply chain and with their representatives, assess and assure processes, ensure high performance relationships and to build or enhance capability, efficiency and quality. • Provide leadership to a geographically dispersed team of; ICT technical professionals, across a number of grades and skills. Ensure the consistency and quality of application services, whether in-house or externally provide Responsibilities You will need to demonstrate the below behaviours: 1. Making effective decisions 2. Working Together 3. Changing and Improving 4. Delivering at Pace 5. Seeing the bigger picture 6. Leadership You will also need to demonstrate the below technical criteria: • Broad knowledge of IT infrastructure technologies, including networking, servers storage and backup You will also have the below experience: • Demonstrable experience in ITIL Service Management, including ITIL certification at the foundation level • Experience in managing multifunctional teams and IT Operations in a large, complex IT environment • Experience in managing and influencing suppliers in a complex multi-vendor environment As a leader in the NCA you will also: • Lead your team or work stream effectively, through being flexible and open in thought and action. • Communicate with transparency, involving your team members in the agency’s transformation journey. • Role model the agency’s values and mission. • Be passionate about diversity and developing people inclusively, strengthening their ability to deliver and enabling them to grow in their roles and careers. You will actively coach and engage people, building their resilience through supporting them in their roles and enabling their wellbeing. • Be threat led and data-driven in decision making, navigating your team members through ambiguity by making evidence and/or values-based decisions to prioritise strategically. You are proactive and ambitious on efficiencies, finding opportunities to remove duplication and standardising and simplifying where possible. Doing so, you will balance financial and people resources to deliver against changing priorities. Essential Qualification: • A degree in an Information Technology discipline Desirable criteria: • ITIL Expert • ITIL Intermediate Operational Support and Analysis or Service Operations • MoR / MSP practitioner • Membership of a recognised professional body (i.e. British Computer Society; Institute of Engineering and Technology) • OGC PRINCE2 practitioner or equivalent practical experience Qualifications A Degree in an Information Technology discipline ITIL Certification at foundation level Behaviours We'll assess you against these behaviours during the selection process: Making Effective Decisions Working Together Changing and Improving Delivering at Pace Seeing the Big Picture Leadership Technical skills We'll assess you against these technical skills during the selection process: Broad knowledge of IT infrastructure technologies, including networking, servers storage and backup Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . Medical Successful candidates will be expected to have a medical. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills. To apply for this post, you will need to complete the online application process which includes entering the information outlined below. This should be completed no later than 23:59pm, on 20th April 2020: 1. Enter your CV details setting out your career history, including key responsibilities and achievements. It is essential that your CV reflects the role you are applying for. Please ensure you have provided reasons for any employment gaps within the last two years. Please ensure your CV outlines how you meet the essential qualification 2. A personal statement (of no more than 1200 words). Please provide details of your suitability for the post by addressing the following criteria: - Outline your motivation for applying for this role - Outline how you meet the leadership requirements for this role (please see the person specification page for further information) - Outline how you meet the technical and experience requirements for this role (please see the person specification page for further information) Please click on the link below to apply. Feedback will only be provided if you attend an interview or assessment