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Office Angels
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Northampton, Northamptonshire
Customer Service Advisor
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Job Type: Full-time |
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Overview
Customer Service Advisor Excellent Benefits Do you have a passion for delivering a high level of customer service mixed in with some administration? Are you experienced at problem solving over the telephone? If the answer is yes, read on…. One of our wonderful clients are providing a fantastic opportunity for a Customer Service Representative to join their vibrant team. This role is primarily responsible for providing effective Customer Service for internal and external customers. With having previous experience within a similar environment, a confident individual will enjoy this varied role and should be able to hit the ground running. Reasons to work here: Salary £21,000 Modern open plan offices with break out area and kitchen facilities Free parking 35 hour week on rotating shift basis 8:00 - 16:00 / 9:00 - 17:00 25 days holiday bank holidays Employee recognition scheme Company pension scheme contribution 6% Your role will include: First point of contact for our customers, dealers and sales and service team members concerning service, orders, returns, shipments and products Receiving, investigating and responding to all customer inquiries which could be service requests, shipments, orders, products and complaints Input of phone/e-mail orders and other relative data to SAP Handling complaints if necessary in a confident and professional manner The experience and skills required for this role: Confident in the use of Microsoft Office IT - Outlook and Excel Excellent customer service skills from experience gained in similar roles, including the use of customer service systems (preferably SAP) Enjoys creative problem solving Excellent communications skills - a clear, professional and informative style The ability to be a strong team player, whilst also being self-motivated A high level of time management skills - able to organise and manage multiple changing priorities, whilst meeting the customer's needs. Experience within an office based role is essential to be considered for this role, along with good work ethic and accuracy. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy