Customer Service Advisor

The Business Connection ,
Chester, Cheshire
More Details
Job Type: Full-time
Salary: £18,000 per annum

Overview

Working for this well-established company who have a strong reputation in their industry, the Customer Service Advisor will be key to ensuring that, as a team, functions are completed to a high standard of 100% accuracy and compliance. The Customer Service Advisor role will deal with and take appropriate follow up action with all queries, either by email or phone. The successful Customer Service Advisor will be rewarded with an exceptional working environment, free parking, 25 days holiday (pro rata) plus Bank Holidays, company pension scheme and social events. Hours of work are Monday to Friday 830-530. To apply for the Customer Service Advisor role, you should possess experience working in a fast-paced administration environment with experience of finance and basic calculations. The Customer Service Advisor will have strong attention to detail and take pride in the standard of their work.Due to the rural location of the office, you should have you own transport. Key Responsibilities: Ensure all calls regardless of time of day are handled with empathy, enthusiasm, confidence & accuracy in line with core values. It is important that on each call you demonstrate an understanding of the call and follow through on any promises by setting expectations appropriately Understand the importance of KPIs & targets and how these impact on the business Ensure all calls are added to CRM accurately Obtain & attend training to maintain a thorough understanding of services & solutions in order to provide world class service Understand all other areas in order to be able to answer the majority of the questions and queries so they can be answered quickly & confidently Ability to identify calls that require further information or clarification from an individual or area, and work with others to reach a resolution Ensure you follow through on promises e.g. call-backs at specific times etc. Identify & escalate any potential issues to your manager which could impact the wider customer base Continually feedback initiatives to improve & develop processes in order to provide world class service Provide support with other projects within the compliance team, and able to learn new skills Essential Skills: Experience working in a fast-paced administration environment with experience of finance and basic calculations Exceptional customer service skills, with the confidence to engage with clients regarding queries over the phone and via email Ability to work to deadlines Good communication skills Ability to work to a high level of accuracy Professional telephone manner and a passion for going the extra mile to provide world class service Committed team player Ability to work under pressure and work to deadlines. Being proactive & coming up with solutions to queries Highly organised and able to balance priorities Keywords: Customer service, call centre, inbound calls, customer care, customer service specialist, complaints, contact centre Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies We are acting on behalf of the client as an Employment Agency in relation to this vacancy We are an equal opportunities agency and welcome applicants from all backgrounds

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