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The Business Connection
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Chester, Cheshire
Customer Service Advisor
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
Working for this award-winning business in Chester, the Customer Service Advisor will be responsible for communicating over the phone with customers and demonstrating excellent service at all times. You will be making excellent use of information gathered to impress the customer with company knowledge and expertise in order to secure a visit with one of the Consultants. The company’s success has been recognised both within and beyond their industry, having won a prestigious "Best in Industry" award for the last four years, and have been recognised by the London Stock Exchange Group as one of the "1,000 companies to inspire Britain". Working with this local employer you will be rewarded with some fantastic benefits which include a fully equipped gym, 33 days holiday, company pension, extended maternity and paternity leave, private medical cover, annual bonus and free fruit supplied within the offices. To apply for the Customer Service Advisor role, you must have proven customer service experience; call centre experience would be desirable. The Customer Service Advisor willbe highly organised and have the drive to perform and exceed set targets within the department. Key Responsibilities: To deliver outstanding customer service on every call and going the extra mile for customers To resolve issues in a timely manner and in line with the overall company guidelines Feeding back to Team Managers on opportunities to enhance the customer experience Feeding back to Managers on opportunities to improve companies’ processes To adhere to all Customer Support team and company procedures Effective communication with customers, both internal and external To meet all call SLAs Essential Skills: Outstanding verbal communication skills Commercially minded and able to negotiate and influence A high performer and proven sales achiever Good standard of written work with accuracy and attention to detail IT literacy of the following packages: Windows, Word and Excel. Confident and able to use initiative Have good geographical knowledge of the UK. Proven ability within a sales environment. Keyword s: contact centre, call centre, Customer Service, Inbound calls, call handling __________________________________________________________________________________________ Unfortunately due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies We are acting on behalf of the client as an Employment Agency in relation to this vacancy We are an equal opportunities agency and welcome applicants from all backgrounds