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Lawes Consulting Group
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Hemel Hempstead, Hertfordshire
Learning & Development Assistant
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Job Title - Learning & Development Assistant Contract - Permanent Salary - GBP20,000 - GBP25,000 Industry - Human Resources Location - Hemel Hempstead Role overview Our Client are now looking for an Assistant to provide support and assistance to the Group business with regard to Learning and Development activity and queries. The successful candidate will administer and configure the Athena Learning Management System and provide regular reports to the Head of Learning & Development, and the business as requested. They will also provide a high level of customer service excellence to the HR team and carry out a range of duties to support the smooth running of all L&D programmes and initiatives. Key responsibilities: · To provide first line LMS support for all L&D related queries across The Company. Ensuring swift query resolution and proactive communications with customers at all times. To support in the configuration of Learning pathways and assessments. · To provide an efficient transactional L&D service for course administration including the coordination of all course administration form nominations, registers, course instructions, pre-learning material, to dealing with cancellations and alterations · To liaise with Group LMS supplier to resolve queries and request regular updates, and logging and tracking all queries · To provide guidance and relevant L&D forms and documents to the wider Group business as requested · To provide general administration support to the Head of Learning and Development and HR Leadership team in relation to L&D activity · To prepare and administer the professional qualifications forms when learning requests are received, including making orders to the relevant professional bodies and keeping a log of all orders · To log and track L&D invoices from suppliers · To support individual CPD completion by marking delegates as attended on Group-delivered programmes · To support Learning Needs Analysis activity by issuing surveys, collating results, and ordering results into themes. · To support with the identification of suitable Learning providers to deliver internal programmes · To update and issue joining instructions and gather and collate feedback for L&D courses and programmes · To prepare accurate monthly, and ad hoc L&D MI reports for Leadership meetings including progress on mandatory learning and CPD completion · At all times comply with the provisions of the General Data Protection Regulations, and all PIB policies and processes regarding the security of people data and systems Qualifications · Educated to A-Level standard demonstrating a good standard of literacy & numeracy - Essential · Degree (or equivalent), in a relevant subject - Desirable · Recognised CIPD qualification - Desirable Experience · Experience of working with HR and learning management systems - Essential · Experience of working in an L&D administration role - Essential Knowledge · An understanding of Learning and Development processes and administration - Essential · Knowledge of Learning & Development processes and lifecycle - Desirable Skills · Able to work accurately with a high attention to detail - Essential · Excellent organisation and time management skills - Essential · Able to deliver excellent customer service - Essential · Able to support and encourage continuous improvement - Essential · Good Excel skills and Powerpoint skills - Essential · Design & delivery of L&D courses - Desirable Attitude · Pro-active and organised - Essential · Customer oriented, with a right first time approach - Essential · Resilience in both responding to and adapting to change - Essential If you have the relevant experience please do not hesitate to contact us now on or email us at To view all Current Vacancies or for more information on our Refer a Friend scheme, contact one of our consultants or visit our website www.lawesgroup.co.uk Please Note: We will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful.