Service Delivery Team Leader

Hays Specialist Recruitment Limited ,
Cheltenham, Gloucestershire
More Details
Job Type: Full-time
Salary: £35,000 per annum

Overview

Service Delivery Team Leader - Gloucestershire - Circa £47k Total Package - Permanent Opportunity Your new company A rapidly expanding organisation operating nationally. Your new role As the Service Delivery Team Leader you will be the escalation point for the Team, dealing with day-to-day requests, working with the team to mentor them. Main duties: Manage and maintain services the department provide to all users - Delivery of new equipment (PC, printers, mobile devices) Deploy infrastructure (cabling, communications, etc.) Maintain users (account configuration, starters & leavers, support new users, mailboxes, etc) Commission, relocate and decommission sites (sales & build) Support and troubleshoot services and components: Provide 2nd line support on allocated tickets Update process and maintain documentation Participate in allocated projects; including (but not exclusive to): Scoping and requirements specification Research and evaluation Design and build Test, proof of concept and pilot Documentation Deployment and transition into service Responsible for ensuring tickets are allocated and escalations are dealt with Managing the rota for office support Allocating site visits of the team, planning support project Ensure equipment is delivered in appropriate time frames Provide adhoc research, development and evaluation resource Manage and maintain documentation Liaise with 3rd parties for support and new services Maintain departmental process and procedure documentation Provide training to end users and other members of IT staff as required Adhere to the IT Security Strategy at all times What you'll need to succeed Essential Good working knowledge of current development methodologies and how to implement them in a small team Ability to quickly understand requirements/design A working knowledge or a desire to learn and implement new technologies Ability to work on own initiative, prioritise and to strike the right balance between long term/projects and short term/support issues Excellent written / oral communication skills, ability to influence others at all levels Microsoft Windows 8 or newer Microsoft Office 2013 or newer Microsoft Active Directory user/group administration and group policy PC and peripheral hardware Networking fundamentals Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Strong organisational and administration skills Team player Professional attitude Friendly, flexible and helpful attitude Willingness to share knowledge with others Ability to work under pressure Hold a full UK driving licence Requires travel to other business locations and supplier locations Desirable Microsoft Exchange Server 2013 and Office 365 administration Computing related academic qualification Microsoft MCP Cisco CCENT/CCNA CompTIA A/N/Server/Security What you'll get in return A permanent opportunity to lead a growing team of Service Delivery Technicians at an exciting time for a rapidly expanding organisation. In this varied role, you will receive a generous base of £42k with a car allowance of £5.5k whilst having the chance to progress within a forward thinking organisation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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