Client Service Executive

Client Service Executive - Prestigious international legal firm now looking to expand with new team and roles Your new company My client are a reputable multinational legal firm based in 11 locations across the UK, Europe, the Middle East and Asia, through each of these locations, clients are able to access the full range of the firm's skills and expertise. Your new company are a leader in the world of dynamic growth and family businesses, and among the world's leading creators and owners of private wealth and their families. Your new role The role of Client Services Executive will be to ensure operational excellence in supporting internal and external clients. Their focus will be to identify the best approach and methodology to provide exceptional service levels to Partners, fee earners and their clients. To achieve this, the Client Services Executive will need to take an active interest in and obtain a thorough understanding of all aspects of client requirements. The role will report to a Client Services Lead. Key Tasks and Responsibilities (this is a broad but not exhaustive list): Project Co-ordination Distribute and co-ordinate appropriate support for specific client projects Set up processes for client matters through liaison with Partners, fee earners and client contacts Support Partner's, fee earners and the Business Development and Marketing teams with preparation of pitches, presentations and events and with other projects and tasks Identify and act upon process improvements across the team to enhance both internal and external client services Client Relationship Management Ensure that all client related correspondence is received by the appropriate Partner or fee earner Take an active role in relationship management and client care Enter and ensure accuracy of client information on the Client Relationship Management system, currently InterAction Communicate with external clients both independently and upon instructions from Partners and fee earners Arrange client meetings and ensure efficient responses to written and verbal client queries Check to ensure clients terms of business in place as soon as file opened and to follow up with fee earners accordingly. Communication Take internal and external telephone queries, responding as appropriate and ensure that all messages are passed on in a timely manner Liaise with relevant Business Resource teams on behalf of Partners and fee earners Liaise with the Client Service Lead over any planned absences, arranging cover as necessary and communicating this to the relevant Partners and fee earners Financial Assist Partners and fee earners in ensuring time recording is up to date and captured in a timely manner Liaise with the appropriate Finance team in relation to invoices, expenses, client billing and accounts Process invoices and expenses on the online system, currently Chrome River Assist the billing and credit control processes and liaise with the Finance team in relation to these to ensure a consistent and efficient approach Produce standard financial and time reports through the system Administrative Participate in distribution of work and monitor progress of work allocated to Client Service Administrators to ensure tasks are completed in a timely manner Monitor and track all tasks and prioritise accordingly Diary management and coordination to ensure Partners and fee earners receive regular updates on meeting arrangements Take responsibility for room booking and meeting coordination including confirmation of attendees, arranging relevant technology, refreshments and catering Ensure travel bookings are completed and that relevant information is submitted and communicated in advance Arrange for photocopying, scanning, printing and filing to be carried out by the team Arrange for files to be opened, closed and maintained Supervise Client Services Administrators' record keeping and general filing tasks Use effective systems to ensure that both short and long term tasks are completed within required timescales What you'll need to succeed A Client Services Executive has responsibility to ensure that their skill set is up to date and they are familiar with the Firm's teams, key individuals, clients, internal systems and procedures. This will ensure that the Client Services Executive is able to carry out the role effectively and, where appropriate, discuss any training requirements with the Client Services Lead. In addition to this, they should have/be able to: Accurate typing speed of at least 60 words per minute Advanced knowledge and experience of using software including all Microsoft Office packages Experience of using Practice Management Systems Demonstrate solutions-focused working methods Excellent verbal and written communications skills Solid customer service centric experience and work ethic Good interpersonal skills with the ability to adapt style and approach Able to work both independently and as part of a team Excellent attention to detail and deliver work with accuracy Demonstrate the ability to use initiative and develop solutions to ensure a good service is provided at all times What you'll get in return We offer a great, comprehensive benefits package including Pension Scheme Life Assurance Income protection insurance 25 days holiday and long service accrual Holiday purchase scheme Employee assistance program Bonus scheme Recognition scheme What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk