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Gold Group Ltd
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Liverpool, Merseyside
2nd Line Desktop Enginner
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
2nd Line Desktop Engineer 2nd Line Desktop Engineer needed for a leading managed services provider organisation who are looking to employ an experienced 2nd Line Desktop Engineer for a client of theres on-site in Liverpool. This role will be 2 days on-site with 3 days remote work The successful 2nd Line Desktop Engineer will want to work for this client not just because it's a great opportunity but also because they will give you a wealth of benefits including: Salary: £20,000 - £25,000 per annum 22 days holiday bank holidays 10% bonus on salary Some of the main duties of the 2nd Line Desktop Engineer will include: Provide high-level customer care and build relationships with customers Take support requests (1st, 2nd) and log them in the CRM system Troubleshoot and resolve more complex issues from all escalations Accurately communicate the effectiveness of equipment and software relative to the technology strategy. Utilise the ticket logging system with accurate note logging and technical troubleshooting Help peers with technical issues where required Liaising with 3rd party software vendors Work toward achieving team and company KPIs Determine root causes and implement short/ long term fixes where appropriate In order to be the successful 2nd Line Desktop Engineer and have a chance to gain such an exciting opportunity you will ideally need to have most of the following: Service-Now & ITIL (Incident & Request Management, Asset Management, KB usage) Support of Windows 7-10 environments Support of Office 365 applications Laptop/Desktop SCCM Imaging Laptop/Desktop configuration & troubleshooting MS Surface Hub, Lenovo ThinkSmart, Polycom VOIP phone configuration Audio/Video conferencing support, Skype for Business ADSP user & computer management Software rollouts & project management OKTA Admin Symantec VIP Access/Cisco AnyConnect VPN client iPhone/iPad setup MobileIron MDM administration Box Sync/Box Drive installs & troubleshooting Network printer basic troubleshooting "Follow me Print" support Bomgar Remote Desktop Support client This really is a fantastic opportunity for a 2nd Line Desktop Engineer to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. Privacy Policy.Equal Opportunity and Diversity Policy.