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Impact Recruitment Ltd
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Northampton, Northamptonshire
Customer Service Team Leader
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Job Type: Full-time |
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Salary: £28,000 per annum |
Overview
Customer Service Team Leader Permanent £30,000 22 days' holiday - increases with length of service 40 Hours Do you have previous experience of managing a small/medium customer service team? Have you a strong understanding of business administration and improving processes? Would you like to work for a company, where you can make a difference? If this sounds like you, I have the perfect opportunity for you This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As a service business, this company has grown from strength to strength and they now need a Customer Service Team Leader to supervise their service coordination team. Duties and responsibilities for the Customer Service Team Leader role includes: · To ensure all service coordinators perform their duties in line with their job description. · To ensure all processes and procedures are in place that will enable the office to operate efficiently and effectively. · To recruit high calibre staff suitable to perform the duties as detailed in the job description · Support all team members, help and guide them to resolve issues · To conduct regular reviews to ensure each person is maximising their potential · Conduct weekly / monthly team meetings to update members · Provide excellent quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints and escalations to a satisfactory and timely resolution · Fully understand the office operating systems to check, monitor, report, correct and update all functionality relevant to the service office Skills and experience required for the Customer Service Team Leader r ole: Management experience and a track record of supporting and developing a team. Strong understanding of business administration & processes with the ability to make improvements Experience of working in a busy commercially driven environment where high levels of customer service are consistently delivered. Working and co-operating with other departments to ensure overall customer satisfaction and internal efficiency is provided. A positive and progressive attitude All responses will be managed in line with the new GDPR regulations. If you have the relevant experience our client is looking for, we would like to hear from you. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful.