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Sanderson
,
Edinburgh, City of Edinburgh
Senior Service Manager
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Job Type: Full-time |
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Salary: £65,000 per annum |
Overview
Senior Service Manager Permanent Edinburgh A fantastic opportunity has become available in Edinburgh to work with a well-known and reputable financial service organisation to join the CIO Division as the Senior Service Manager. This is a key role within CIO and will ensure all IT services throughout the organisation are delivered according to agreed measures. The role is integral to the Service Delivery team and will ensure service delivery meets the agreed business requirements. Core responsibilities: Ensuring consistent and appropriate communication with the business for service-related enquiries and issues Providing input on service attributes such as performance and availability Providing and maintaining the Service Catalogue as a single source of consistent information on all operational services Scheduling, chairing and documenting service review meetings with the business Soliciting required data, statistics and reports for analysis and to facilitate effective service monitoring and performance Establishing and maintaining a constructive relationship between the business and the Run the Bank organisation at a strategic level Support the Service Level management team in the process of determining, negotiating, documenting and agreeing requirements for new and changed services in SLRs (Service Level Requirements) Communicating with the business about service performance achievements against all targets within SLAs (Service Level Agreements) Working with the Service Level & Reporting team and the Technical Operations managers to produce service reports and conduct service reviews with business users and IT suppliers, identifying improvement opportunities for inclusion in the continual service improvement (CSI) register, and managing Service Improvement Plans (SIPs) Support the Service Level management team in the process of negotiating, regularly reviewing and maintaining SLAs and OLAs, as well as assisting technical operations management and supplier management in reviewing and revising underpinning contracts or agreements Skills & Experience : Ability to cope in a technically complex and fast-changing environment Ability to manage technical operations simultaneously whilst balancing business priorities and quality Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally Ability to succinctly disseminate important messages to an executive audience Excellent influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues Ability to balance conflicting and changing demands through prioritisation and a pragmatic approach Self-motivated, able to work on own initiative and able to work collaboratively and constructively within project and discipline teams Demonstrate business leadership skills and the ability to communicate a clear vision to others