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Impact Recruitment Ltd
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Northampton, Northamptonshire
Customer Service Coordinator
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Customer Service Coordinator Northampton - New offices Temp to Perm 37 hours per week £18-19,000 - plus bonus Do you have experience providing an excellent level of Customer Service to B2B clients? Would you like to join a sociable customer service team and work for an organisation that looks after their staff? If so we have an exciting opportunity available and would like to hear from you ASAP Our client is seeking a Customer Service Coordinator to join their prestigious organisation in Northampton. This role is not purely on the phone and does involve a varied amount of administration. Full system and product training will be provided You will be responsible for providing exemplary customer service to both customers and suppliers. In this Customer Service Coordinator role you will be responsible for: Responding to customer communication from both internal and external customers Logging and management of queries and responding to them via email, web chat or telephone Ensuring that all contracts are checked and approved Ensuring that all compliances are adhered to Develop strong relationships to effectively resolve queries Update supplier price updates and promotions Ensure tenders are sent to suppliers Continuously working to improve levels of service tailored to individual customers In order to be successful as a Customer Service Coordinator you must have the following: Experience in a similar customer service role is essential Problem solving , analytical skills and methodical thinking Excellent written and verbal communication skills Team player with excellent time management skills and good attention to detail Good working knowledge of the MS Office suite (especially Excel) All responses will be managed in line with the new GDPR regulations. Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you. Impact Recruitment is an employment agency working on behalf of our client.