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Reed
,
London, Greater London
Administrative Assistant / Receptionist - Private Healthcare Clinic
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Reports to- Admin / Reception Lead Liaises with - Referring doctors and their staff, patients, insurance companies and all internal departments as required Shift Patterns - 08:30-16:30 10:30-19:30 Job Summary - To work as part of a small team providing a highly efficient administration and reception service Our reception team are the first point of contact for all patients and visitors to the scanning centre; therefore, a professional, friendly and polite manner is essential in order to assist in the smooth and efficient running of the centre by following agreed policies and procedures. To promote a professional image of the company at all times and be knowledgeable about the services the centre provides. Responsibilities • To deal with all enquiries both in person and on the telephone in a polite and professional manner. • Transfer calls as required. • To arrange appointments for all patients in accordance with centre protocols, utilising the centre’s computerised patient administration system. • Send out appointment confirmations and supporting information to patients. • Obtain pre-authorisation from private medical insurance companies for insurance covered scans. • Liaise with external partners to organise specific appointments. • Conduct courtesy calls and send out reminders to patients. • Greet all patients and visitors on arrival at the centre. • Communicating with other departments on patient and visitor arrivals. • Ensure accuracy of patient details and that required paperwork is completed. • Respond to email and website enquiries. • Chase referral letters. • Keep the reception area clean and tidy at all times. • Ensure waiting areas, corridors and stairs are kept tidy and free from hazards. • Assist other departments as required at the discretion of reception manager. • General office duties: o Taking payments. o Updating patient records. o Unlocking / locking gate. o Preparing daily sheets. o Preparing patient questionnaires for next day. o Cover for healthcare assistant for patient refreshments. • Always be vigilant and report problems and concerns to the Reception Manager. Personal Profile Job Skills o Excellent customer care and communication. o Able to deliver clear and accurate information. o Passionate about attention to detail. o Excellent telephone manner. o Enjoys working as part of a small team. Commercial Skills o Able to use IT and operate a computer based patient administration system. o Comfortable dealing with money. o Ability to use own initiative. Key Competencies • A ‘can do’ attitude • Customer focus • Communication • High attention to detail • Teamwork • Conscientious • Flexible • Motivated • Reliable • Friendly, warm and welcoming • Proactive Experience • 2 years administrative and / or reception experience gained in private healthcare is desired.