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Focus Resourcing
,
Caerphilly, Gwent
Order Processor
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Job Type: Full-time |
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Salary: £20,000 per annum |
Overview
Our established and growing manufacturing client in Caerphilly are looking to recruit for an experienced and professional Order Processor / Administrator to manage express orders efficiently. The role will involve inputting customers' express orders accurately and to their required delivery date, and coordinating each order through from order to invoice. The candidate will be required to monitor, review and implement process improvements to ensure express orders are administered and delivered on time and within budget. Responsibilities: Accurate and efficient processing of express orders for customers deliveries. Secure customer delivery dates by negotiating with manufacturing department. Respond to all customer queries, liaising with customers to provide solutions. Reviewing and acting on daily and weekly reports (e.g. delivery / orders on hold), managing invoice queries & returns. Meet agreed targets & deadlines. Maintain effective communication with colleagues of all levels & customers. Monitor, evaluate, seek and implement process improvements. Provide excellent Customer Service, being helpful, courteous and professional at all times, and going the extra mile to deliver a great customer experience. Skills & Experience: Excellent customer service skills Analytical thinking, problem solving, excellent IT skills Influencing skills and negotiation Ability to work under pressure React constructively to feedback Highly organised & motivated Relationship building skills The ideal candidate will be customer service focused, with good commercial awareness and with a strong analytical background. You will need to be an excellent communicator and take personal responsibility for achieving results. Company offer fantastic working environment, excellent benefits and career progression.