Customer Service Advisor (Inbound)

Revive Recruitment ,
Chester, Cheshire
More Details
Job Type: Full-time
Salary: £17,500 per annum

Overview

Revive Recruitment, Chester are supporting an expanding, reputable business with their permanent recruitment of a Customer Service Advisor. If you hold experience of working within Call Centre or Customer Services, then we would like to hear from you These are excellent opportunities to join a developing and growing business and to work within a busy and fun environment: POSITION: Inbound Customer Service Advisor SALARY: £17,500 per annum LOCATION: Chester HOURS: To work 37.5 hours per week, consisting of three shifts at 8.30am to 4.30pm and two shifts at 10.30am to 7.30 pm Monday to Friday and one in three Saturdays to work 9.30 am to 2.00pm (time given in lieu) Reporting into the Customer Services Manager, you will act be a first point of call to all existing customers into the business. The position will consist of: Working within a team you will be dealing with all inbound calls from existing customers dealing with general every day queries. Proactively promoting products and/or services. Update customer services databases with changes and the status of each customer. Deal with any incoming emails from customers and act accordingly. To provide the customer with an excellent level of customer services at all times. Skills and Experience require to apply: Previous experience of working within a call centre environment preferred. A welcoming telephone manner, who is professional at all times and possesses excellent communication skills. Good attention to detail, a self-starter and team player Enthusiastic and positive Comfortable working well as within a group IT Literate Able to work under pressure Proficient with Microsoft Office especially Outlook Benefits offered by our Client: A permanent position to start as soon as possible Pension Scheme Free parking Fun and friendly environment 21 days holiday plus bank holidays. Revive Recruitment are a Chester based Recruitment Agency who delivers a refreshing service to Candidates and Businesses throughout the Cheshire and North Wales Regions. Located on the Chester Business Park, we are a local and dedicated recruitment agency who will provide you with a professional, positive and bespoke permanent recruitment service We are acting on behalf of the client as an Employment Agency in relation to this vacancy Unfortunately due to a high volume of CV’s we cannot respond to every applicant. In the event that we haven`t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies KEYWORDS: Call Centre, Customer Service, Telephone, Inbound, Advisor, Reception

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