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Medtronic
,
Watford, Hertfordshire
Customer Service Representative (12 months FTC)
Overview
Careers that Change Lives A new exciting opportunity has arisen for Customer Service Representative (12 months FTC) to join our team in Watford. In this role you will be providing day-to-day support in Medtronic's Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring) as well as Supply Chain processes (PAR level, carrier scheduling) through analytical and operational support. You will be providing a professional level of support to the Shared Service Centre, Field sales staff and customers by possessing a broad knowledge of Medtronic products, processes, tools and policies and the ability to monitor product & information flows as well as resolving issues. Day in the Life Main responsibilities may include but are not limited to: Being proactive with internal & external customers. Maintaining departmental Service Level Agreements and Key Performance Indicators. Responsibility for handling all incoming calls, taking ownership through to resolution. Handling all incoming e-mails to shared mailboxes, prioritizing urgent enquiries / orders. Ensuring even distribution of workload between the team. Responsibility for issue resolution and reactive communication towards the customer, including coordination of the issues especially with Shared Service Centre and Field based teams. Responsibility for logging and resolving disputed invoices with credit / debit notes, if required. Working collaboratively with the Share Service Centre to ensure all SLAs and KPIs are met and maintained. Contributing to process improvement / standardization (internal/external). Must Haves Bachelor’s degree or equivalent. 1-3 years’ work experience in an office environment. Being familiar with audit and compliancy regulations. Good communication skills (telephone & email). Proactive personality. Problem solving skills. Nice to Haves Experience using: SAP and MS Office suite (Word, Excel, Outlook). Good knowledge of the local healthcare system would be preferred. Previous customer service experience.