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Brite Recruitment Ltd
,
London, Greater London
Sales Support Administrator
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Job Type: Full-time |
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Salary: £27,000 per annum |
Overview
SALES SUPPORT ADMINISTRATOR A multinational company in the technology industry is seeking a Sales Support Administrator to join their growing team. The company is a leader in manufacturing imaging products. There is always something new and interesting to learn in this environment, and the company encourages learning and development with the resources and support needed. Other benefits include 25 days holiday, cycle to work scheme and employee discounts. OVERVIEW As a Sales Support Administrator , you are responsible for the day-to-day operational management of assigned functions with the outsource partner. RESPONSIBILITIES As a Sales Support Administrator, your key duties will include: Responding to and resolving enquiries, complaints or requests that are escalated through the outsource partner and via internal stakeholders Ensuring processes and procedures are up-to-date and are being followed and applied consistently across all outsource partner operations Facilitating training of team members within the outsource partners and internal stakeholders within the broad local business Identifying gaps in training received by all applicable outsource partner staff and ensuring these are adequately picked up by the necessary training resources Advising the B2B Sales and Service teams on contracts that are outside normal processes Ensuring non-standard terms and conditions are approved and communicated Ensuring contracts are price indexed and/or extended in line with relevant Terms & Conditions REQUIREMENTS To be considered for the role of Sales Support Administrator, you must have: Experience in B2B sales support, sales order processing, contract administration and customer management skills Experience in analysing performance metrics and managing proactively for continuous improvement Demonstrated capacity to apply statistical measures to workflows and performance monitoring NEXT STEPS To become a Sales Support Administrator , apply with your up to date CV. One of our team will receive and review your application. If shortlisted. we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better. If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.