Peugeot Citroen Call Centre Operative Apprenticeship

Calex ,
Bristol, Bristol
More Details
Job Type: Full-time
Salary: £3.90 per hour

Overview

We are still recruiting. Please note that the start of this apprenticeship may be delayed due to the coronavirus situation. If your application is progressed then you will hear from the recruitment team within 3 working days of you application and invited to participate in a phone interview. During this phone interview we will provide further clarification with regards anticipated programme commencement. Peugeot Citroen Apprenticeship Programme This exciting apprenticeship programme is ideal for someone who enjoys engaging with people and wants to learn more about stock management, vehicle parts, maintenance, and repair. We’re seeking ambitious people who are keen to develop a long term career with an ambitious brand. Vacancy description: To identify customer’s parts needs and sell relevant parts' by means of catalogues and computer stock lists. To satisfy and retain existing parts' customers whilst developing new customer opportunities. To work effectively within the dealership team to ensure industry-leading standards of customer care and satisfaction at all times. To offer flexibility to ensure all roles within the Parts Plaque Hub Operation are maintained. Key tasks and responsibilities: To identify customer’s parts needs and sell relevant part by means of catalogues and computer stock lists. To satisfy and retain existing parts customers whilst developing new customer opportunities. To offer flexibility to ensure all roles within the Parts Plaque Hub Operation are maintained. Check goods in against delivery note and ensure goods are undamaged before accepting delivery. Ensure accuracy of invoicing and estimating Ensure inventory system is accurate by using computer listing for spot checks. Desired skills: Good communication and listening skills Attention to detail Safety conscious Well organised and patient Comfortable with the use of up to date technology Practical Personal qualities: Enthusiasm Ethical behaviour Analytical thinking Open-mindedness Self-confidence Customer-orientation Process-orientation Communication Professional appearance Desired Qualifications: GCSE (or equivalent) grade A-C or 9-4 in maths and English. Predicated grades are accepted. In Scotland, applicants must have or be predicted to achieve National 4 or above in English and Maths and either a Science or Technical subject. Standard Grades 1-4 and Intermediates are also accepted. 'Equivalent' grades include: • BTEC first diplomas and certificates • OCR Nationals • Key Skills Level 2 • NVQs • Essential Skills (Wales) • Functional Skills Level 2 • Core Skills (Scotland) Future prospects: There are lots of opportunities to develop your career within our expanding Dealer Network. Your early development is carefully mapped through your Apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the Motor Industry. This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles. Things to consider: We welcome applications from everyone irrespective of gender and ethnic group and appointment will be based on merit alone. Being committed to equal opportunities, if you have a disability please state this during the application process. Measures will be put in place to support you through your application and the apprenticeship journey. Training to be provided: Customer Service Practitioner Level 2 The Programme typically lasts 18 months dependant on the career path chosen and you'll achieve a nationally recognised qualification. We will support you to gain your Functional Skills, Core Skills in Scotland, if you require them in maths and English. All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state of the art Training Centre in Coventry. Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules. Apprenticeship standard: Customer service practitioner

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