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Think Specialist Recruitment
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Watford, Hertfordshire
Customer Care Executive 12mnth FTC
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Job Type: Full-time |
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Salary: £22,000 per annum |
Overview
Think Specialist Recruitment have registered a fantastic opportunity to join a progressive and successful business based in Watford. We are seeking a customer focused candidate to join the team and play a key part within the business. You will be joining an established team who are renowned for delivering first class customer service. The main duties of the position include answering incoming calls and emails, stock checks, arranging deliveries and resolving any issues. Other key requirements include a fantastic telephone manner, professional approach and the ability to work within tight deadlines/timescales. The company also offers fantastic progression opportunities. Previous customer service experience is essential. If you feel your IT skills and use of initiative can help you adapt to a new environment with ease, then why not get in touch. Strong communication is key to this role. 12 month ftc - maternity cover Duties to include: Be proactive with internal & external customers Manage all incoming calls (including orders) Handle all incoming e-mails Responsible for issue resolution and reactive communication towards the customer, including coordinating a resolution for any issues Responsible for logging any disputes Responsible for capturing and documenting customer information on internal CRM Responsible for exceptional emergency order management flow To work collaboratively to ensure all SLAs and KPIs are met and maintained Organise all return/refund/replacement requests Accurate order entry Contribute to process improvement Candidate requirements: Customer Service experience Strong communication skills Team player with the ability to work individually Excellent relationship building skills Ability to work in pressurised situations Good IT skills, quick learner of new systems Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.