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Brampton Training & Consultancy Ltd
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London, Greater London
Operational Support Officer
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Salary: £13.03 per hour |
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Overview
Job Purpose - Support Officers provide high level quality and comprehensive operational support services across Housing & Regeneration and can follow standard operating procedures with limited supervision. Support Officers should actively champion continuous improvement and the implementation of automation and efficient ways of working. Skills and Experience - Essential: Experience of supporting change / efficiency initiatives Working within a team to support the division to deliver a high-quality Housing service Strong communication skills and experience Strong IT/Technical skills, knowledge Development of skills and knowledge Experience of delivering high quality customer service/care Some key accountabilities - 1. Responsible for delivering to a high standard the operational support menus to ensure effective operation of the services. Including but not limited to data entry and analysis, record keeping, customer care focused reception duties, panel, meeting and event support, and understanding service specific administrative tasks. 2. Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner. 3. Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate. 4. To attend and provide administrative support to panel meetings formal minutes, taking notes and producing draft written records within agreed timescales. 5. Deal with straightforward customer enquiries and follow through to resolution, ensuring all stakeholders are updated and the adequate audit trails are in place Please note this is a contracted position of 3-6 months with the possibility of extension depending on budgets and performance. Please note as an agency we can only offer an Umbrella PAYE rate for this post and confirmation of Eligibility to work in the UK will be required before submission This job was originally posted as www.totaljobs.com/job/89655707