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Smart 10 ltd
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Watford, Hertfordshire
Customer Service Administrator
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Job Type: Full-time |
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Salary: £18,000 per annum |
Overview
Job Title: Customer Service Administrator Location: Watford, Hertfordshire Salary: £18,000 - £21,000 per annum (Depending upon experience) Contract: Permanent Working Hours: Full Time, Shift Patterns, Monday to Friday between 8.00am - 8.00pm 1 Saturday a month between 9.00am - 12.00pm (paid at a rate of 1.5 hrs on top of annual salary) Are you confident, friendly and polite with a mature and empathetic approach to life? Do you want to work for a respected and well established business that offer great employment benefits and a busy working environment? Our client based in the heart of Watford is seeking an excellent customer service candidate to join their busy service team. The successful candidate will have strong customer service experience with competent Administration and IT skills. Job Duties: Handling inbound communications from customers, including emails and phone calls Updating CRM system with accurate and well written notes Adjusting customer contracts when necessary Making outbound calls to customers for a friendly introduction Dealing with customer queries with an empathetic and logical approach Person Specification: Great communication skills, both written and verbal Positive 'can do’ personality Mature and empathetic approach to situations Excellent customer service skills Confident and clear telephone manner PC Literate Company Benefits: 23 days holiday bank holidays Holiday loyalty scheme Pension scheme Employee perk box Full training provided Access to wellbeing app Death in Service cover Should you be short listed for this position, a member of the Smart10 team will be in touch with you soon. Good luck with your application Smart10 Ltd is a "Multi Award Winning" and Independently run recruitment consultancy which specialises in supplying both Permanent and Temporary positions across all Business Support roles. Smart10 have become renowned as one of Hertfordshire's most dynamic recruitment companies. As a business, we won the Judges Award in 2012, Best New Business Award in 2013 and 'Business Person of The Year in 2016 at The Hertfordshire Business Awards , for being the most "promising" and "innovative" company within Hertfordshire. The Smart10 Group recently also scooped the Award Winning Title of 'Most Inspiring Business Woman’ at The National 'Best Business Women Awards’ in October 2018 and 'Best SME Business’ at the biz4Biz awards 2019 We are proud to work with a leading number of blue-chip companies as well as smaller SME’s throughout the region. The smart10 team are an energetic and smart team of highly experienced and professional recruitment consultants who are committed at exceeding both our candidates and client’s expectations.