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HPCareers
,
Grange Moor, West Yorkshire
Contact Centre Advisor
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Job Type: Full-time |
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Salary: £17,000 per annum |
Overview
Role Objective To assist business customers with new orders and to ensure the process runs smoothly according to Service Level Agreements. Key Duties • Order processing, entering new orders onto the system, checking stock availability, allocating stock to the customer and then coordinating the order delivery to the customer address. • Raising invoices and liasing over queries • If stock is not available, then to advise the customer how long the process may take to be manufactured • Building excellent relationships with your customers over the telephone and email • Working closely with other internal departments including warehouse, production, transport etc. • Using a variety of the IT systems to plan and document all activity • Maintaining accurate and detailed records • Liaising with customers, colleagues, contractors and Engineers via telephone and email • All business customers have Service Level Agreements in place, these must be met to achieve the highest quality customer standards and commitments • You must be IT literate: MS Office, word, excel, emails and bespoke databases