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Jobwise Ltd
,
Manchester, Greater Manchester
Customer Contact Officer
Overview
Job Description
We are currently recruiting for our client based close to Manchester for a Customer Contact Officer for a not for profit business. You will be working with an amazing team and for a business who are truly passionate about providing excellent customer service. This is a temporary role, initially working from home, with an immediate start paying £10.50 + per hour. Previous experience within housing or repairs is preferred About The Role: * Answering inbound calls in relation to repairs issues and being the first point of contact * Dealing with a variety of different calls and queries including taking payments, arranging repairs and maintenance and dealing with complaints * Working in a fast paced contact centre to strict targets * Mainly phone based with some live chat and email response * Using the in house system to accurately record information Essential Skills & Experience * Own laptop/computer is essential as equipment will not be provided however you will be given access to their system * Own telephone is required in order to take and receive calls * Must be computer literate including Excel * Dealing with vulnerable customers therefore must be resilient and thick skinned * Friendly and customer service focussed with an empathetic and caring personality * Must be experienced working in a fast paced environment * Previous housing experience within would be ideal * Experience dealing with repairs or maintenance queries is preferred * Must have inbound customer service experience from within a contact centre * Must have a GCSE Grade C and above in Maths and English About The Benefits * £10.50 + per hour * Office Hours between the hours of 8am and 6pm - 35 hours a week * Possibility of longer term work * Full training on the internal system provided * Weekly pay * Working for an award winning, not for profit business, who are truly passionate about providing excellent customer service To Apply If this sounds like a role you will LOVE, please send your CV today! We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Are you on Facebook? Consider following our Facebook page as this is the first place where we post the most up to date vacancies, along with CV tips, interview techniques and so much more. Check us out on Facebook.