Contact Centre Operator

Want to make a difference to the lives of vulnerable people? amica24 has some fantastic opportunities available for friendly and customer focused Contact Centre Operators for our combined Telecare and Customer Service Centre, based in Kidderminster. We provide a range of services to older and vulnerable people 24 hours a day using the very latest telecare call handling software. Our operators provide a lifeline to people and help them to live safely and independently in their own homes for longer. Our centre also provides a range of call handling services including telecare, telehealth, in and out of hours repairs and housing enquiries as well as providing services to other organisations ensuring a varied and challenging role. Successful applicants will have the ability to work under pressure in a busy call centre environment, communicate effectively with a wide range of people, provide excellent customer service and be able to handle calls from service users in a calm and supportive manner. You will receive a comprehensive induction training programme when you join us and on-going training to support your development. As part of our team of Contact Centre Operators your shifts will form part of our 24- hour rolling rota, which includes a mixture of early, late, weekend and night shifts. * Subject to satisfactory performance, incremental progression may be available on a two-yearly basis. Currently the top of this grade is £11.90 per hour. A competitive benefits package is provided including 28 days annual holiday entitlement (pro rata), company pension scheme, discounted gym membership and more. Employees must have satisfactorily completed 16 weeks of their probation period before being considered for other posts within the organisation. Closing date for receipt of completed application forms is Sunday 28th June 2020 Interviews will take place 2nd and 3rd July 2020.