Customer Success Advisor - Finance Solutions

New Line SR Ltd ,
Chester, Cheshire
More Details
Job Type: Full-time
Salary: £17,000 per annum

Overview

Customer Success Advisor - Finance Solutions Commutable from: Chester, Wrexham, Ellesmere Port, Wirral, Runcorn, Northwich, Nantwich, Whitchurch, Rhyl Working hours: Monday - Friday, 9-5. No weekends Looking to develop a career in business support? This role would really suit a graduate or someone with contact centre experience. The organisation is a market leader in their sector and have business customers across the UK. You'll be working as part of a team that endeavours to provide excellent customer service via phone and email; you'll be providing support at every opportunity throughout the customer journey. Answering incoming calls and queries from new and existing business customers. You will be involved in a wide variety of tasks from dealing with account queries, opening new accounts, maintenance of accounts, checking and validating information and building effective customer relations. You will also follow up with other suppliers to clarify and obtain further information on behalf of and regarding customers Liaising with other internal teams to ensure the customer journey is seamless Required skills & experience: Good communication skills over the phone and via email Confident and motivated individual. Someone who will ensure customers feel valued and will endeavour to provide a world class customer experience Completed work to a high standards and has excellent attention to detail Ability to interpret financial information and convey this to the customer to answer any queries Ability to use own initiative and proactively prioritise a varied workload Knowledge of the finance industry is beneficial but not essential as full training will be given in the role. Salary: £17,000 - £19,000 dependant on experience extended benefits package including private insurance, pension free parking, free fruit and lots of other perks New Line SR Ltd - Dawn MacPherson Automotive Finance Key Account Manager If this opportunity sounds like the role for you then please apply or call me on New Line SR is a nationwide specialist in recruitment of field based sales people and executive management across the U.K. & Ireland since 2005. We pride ourselves in building long lasting relationships with our clients based on mutually beneficial recruitment relationships - "If our clients don't succeed, we don't succeed". I specialise in recruiting for Companies that work in the automotive and financial sectors, and finding candidates roles in these sectors. Roles types we recruit for include Field Sales People of all types, Key / National Account Managers through to Senior Executive Management positions; and everything in between Sectors I recruit for include all areas of Automotive, Motor Finance, Insurances, Warranties, Business Finance solutions and any associated products and services

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