Product Features
Blog
Contact Us
Sign In
Britvic
,
Hemel Hempstead, Hertfordshire
Desktop Support Analyst
|
|
Job Type: Full-time |
|---|
Overview
At Britvic, we’re on a journey to become the most dynamic, creative and trusted soft drinks company in the world. The name behind big household favorites like Pepsi, Robinsons, Fruit Shoot, J20, 7Up, Tango, Purdeys plus a growing portfolio of premium brands, Britvic is one of the UK's leading players in the FMCG market. With a strong position both in the UK and internationally, we’re looking to build on our success with an ambitious growth plan. As our organisation continues to grow, it’s critical that we find new ways to create value for our customers. We have an exciting opportunity for a Desktop Support Analyst to join our IT Service Delivery team. The Desktop Suport Analyst will be responsible for all end user computing devices and related peripherals including the diagnosis and timely resolution of any hardware, software and network issues that may arise. Key Responsibilities: Provide first class support for all end user requests - swiftly responding to all end-user support queries regardless on if approached directly, via email, phone or online messaging Troubleshoot & facilitate resolution of end-user hardware issues including but not limited to laptops, desktops, printers (network and local), iOS devices (mobile phones and tablets) and videoconferencing equipment Demonstrates confidence and effectiveness in correctly triaging, troubleshooting, resolving and presenting basic technical information from single users to large audiences both technical and non-technical Accountability for all tickets logged (incidents and service requests) to ensure a timely resolution and following an ITIL framework (Incident, Change and Problem Management) where relevant Key Skills and Experience: Previous experience in a Customer Facing, Analytical role providing IT Support Exceptional troubleshooting and problem-solving skills Troubleshooting of Microsoft patches, software deployments, disk encryption policies, group policies and Antivirus software (Windows Defender, McAfee) ITIL Qualification Preferred If this sounds like you, then we’d love to hear from you. This exciting role could give you the opportunity to play an integral part in the future growth of some of the biggest brands within FMCG and be part of the delivery of some exciting innovation within the Britvic portfolio. Britvic is a very exciting and supportive place to be, with award winning brands, a clear vision for growth, a focus on personal development and an open and honest culture. We offer a comprehensive package for this position with excellent benefits and you’d be working with talented individuals in a vibrant workplace.